* 1. How likely are you to recommend our site to someone else?

* 2. Please rate the visual appeal of this site

* 3. Please rate the extent to which the products on this site appeal to you

* 4. Please rate how well the site layout helps you find what you are looking for

* 5. Please rate how quickly pages load on the site

* 6. How well did the products featured match your preference?

* 7. How does this site compare to your favourite retail site?

* 8. What was the purpose of your visit to the Marks & Spencer website today? Please tick all options that apply.

* 9. Were you able to accomplish what you set out to do during this visit?

* 10. What is your gender?

* 11. What is your age? 

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