Transforming Urgent Care Out of Hours - tell us your experiences

Edinburgh is reviewing how out of hours and urgent care is provided so that how you access help during the weekends and evenings can be improved.  Edinburgh Voluntary Organisations’ Council (EVOC) and NHS Lothian have teamed up to consult people about their experiences of accessing urgent care out of hours.  We want services to be provided in the best way possible to meet everyone’s needs.  To do this we want to hear your views, experiences and ideas.  We are keen to hear from older people, carers, people accessing mental health services and people who are isolated amongst others.

We would be grateful if you would complete this survey monkey – either on your behalf or on behalf of someone you care for. If you would prefer to tell your story by phone or if you have any difficulties with the survey, please get in touch with Laura Plumb at EVOC on 0131 555 9132. If I am not available when you call (I work Tues-Thurs), I will happily phone you back so please do leave your number and let me know if there is a good time to call.

Thank you in advance for taking part.

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* 1. Please enter the first half of your postcode (optional)

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* 2. Please enter your age (optional)

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* 3. Have you needed to access help 'out of hours' (when your GP surgery is closed)?

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* 4. If no, would you know what number to call if you need urgent help out of hours?

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* 5. If yes, who did you call?

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* 6. How did you know which number to call (were you referred?)

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* 7. Why did you need help/support?

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* 8. How was your experience?

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* 9. Please tell us about your experience (If possible, please include details such as time of day, how easy it was to get the service you needed etc)

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* 10. How could your experience have been better?

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* 11. We will be producing a report on our findings.  If you would like to be kept in the loop about where it is published, please include your e:mail address below.

Thank you for your time :)

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