Abertay Resident Satisfaction Survey 2019 (Factored) Resident satisfaction survey Question Title * 1. Please provide your name and the address that we provide services to. However, you can remain anonymous by entering 'anon' in the name section, if you wish. Name: Address 1: Address 2: City/Town: Postal Code: Email Address: Phone Number: Question Title * 2. Taking everything into account, how satisfied or dissatisfied are you with the factoring services provided by Abertay Housing Association? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Comments Question Title * 3. How good or poor do you feel Abertay is at keeping you informed about: Very good Fairly good Neither good nor poor Fairly poor Very poor Our services and decisions Our services and decisions Very good Our services and decisions Fairly good Our services and decisions Neither good nor poor Our services and decisions Fairly poor Our services and decisions Very poor Things that might affect you as a resident Things that might affect you as a resident Very good Things that might affect you as a resident Fairly good Things that might affect you as a resident Neither good nor poor Things that might affect you as a resident Fairly poor Things that might affect you as a resident Very poor Any comments? Question Title * 4. Thinking about where you live, how satisfied, or dissatisfied are you with the following? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable The cleaning and upkeep of communal areas including open space The cleaning and upkeep of communal areas including open space Very satisfied The cleaning and upkeep of communal areas including open space Fairly satisfied The cleaning and upkeep of communal areas including open space Neither satisfied nor dissatisfied The cleaning and upkeep of communal areas including open space Fairly dissatisfied The cleaning and upkeep of communal areas including open space Very dissatisfied The cleaning and upkeep of communal areas including open space Not applicable The standard of repair of the common parts of your building? The standard of repair of the common parts of your building? Very satisfied The standard of repair of the common parts of your building? Fairly satisfied The standard of repair of the common parts of your building? Neither satisfied nor dissatisfied The standard of repair of the common parts of your building? Fairly dissatisfied The standard of repair of the common parts of your building? Very dissatisfied The standard of repair of the common parts of your building? Not applicable That your views are taken into consideration when deciding work needed? That your views are taken into consideration when deciding work needed? Very satisfied That your views are taken into consideration when deciding work needed? Fairly satisfied That your views are taken into consideration when deciding work needed? Neither satisfied nor dissatisfied That your views are taken into consideration when deciding work needed? Fairly dissatisfied That your views are taken into consideration when deciding work needed? Very dissatisfied That your views are taken into consideration when deciding work needed? Not applicable Any comments? Question Title * 5. We have recently changed our main open space maintenance contractor to Resolution Ground Maintenance. How satisfied are you with the service they provide? Very satisfied Fairly Satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Any comments about their service? Question Title * 6. How satisfied or dissatisfied are you with the information provided on your invoice? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied If dissatisfied, please tell us why? Question Title * 7. If you had a query in relation to an invoice how satisfied or dissatisfied were you with the response received? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied fairly dissatisfied Very dissatisfied not applicable Any comments? Question Title * 8. Which forms of communication from Abertay do you find most useful?. Tick all that apply? Letter Email Website Phone Text Facebook Question Title * 9. Are you aware that Abertay carry out Estate Walkabouts with residents and have you attended any? I have attended walkabouts I am aware of them but have not attended any I did not know of these? any comments Question Title * 10. Is Abertay's website visually appealing? Yes No Question Title * 11. Is Abertay's website easy to navigate? Yes No And if no can you explain why Question Title * 12. Do you have any other comments on Abertay's website Complete - thank you!