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* 1. Thinking about the last appointment you made. How long did you wait to for your appointment

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* 2. If you waited for an appointment what was the main reason you waited

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* 3. How do you feel about the length of time you waited for an appointment

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* 4. When you arrived for your appointment how courteous was the patient service assistant on reception

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* 5. On the day how long after your appointment time did you wait to be seen by the GP

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* 6. Thinking about the last appointment you made, how did you book it?

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* 7. If you booked your appointment with a member of staff on the telephone or in person how courteous was the member of staff

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* 8. How did you find the process of booking this appointment?

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* 9. Is there anything else you would like to tell us about the appointment booking experience including suggestions to improve it?

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