1.

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* 1. How often do you currently use Our Shop?

  Shop only Post Office only Both Shop and Post Office
Daily
2-3 times a week
Weekly
Fortnightly
Monthly / Occasionally
Not at all

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* 2. Have you shopped with Our Shop during lockdown?

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* 3. Please tell us why you shopped with Our Shop during Lockdown.  Tick all that apply.

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* 4. Now lockdown is easing, how are you shopping?

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* 5. And can you tell us how you think your shopping habits have changed or will change over the next 6 months?

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* 6. Which products do you frequently purchase from Our Shop? Please tick all that apply

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* 7. What other products would increase your use of Our Shop?

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* 8. What services do you use Our Shop for? Please tick all that apply.

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* 9. Are there any other services not listed you would like Our Shop to offer? For example newspaper delivery, prescription pick up.

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* 10. How important are the following when choosing what to buy? Please rate all options.

  No importance Little importance Important Quite important Very important
Price
Healthy Options
Quality
Animal welfare
Organic produce
Locally produced
Environmentally friendly
Supporting the village and community

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* 11. How important are the following when shopping at Our Shop? Please rate all options

  No importance Little importance Important Quite important Very important
Stocks what I want
Convenience
Value for money
Meeting people I know
Familiar place to shop
Supports local community
Volunteer Support
Stocks good range of local products
Because its owned by the community

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* 12. Our Shop is committed to reducing its impact on the environment but during the pandemic 'saving the planet' has taken a back seat to minimise the spread of the infection. Please tell us how important the following are to you now and in the future:

  No importance Little importance Important Quite important Very important
Recycling of plastics, cardboard and tins / cans
No free plastic bags
Bringing your own container for items such as porridge oats or washing liquids

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* 13. During the recent COVID 19 pandemic the major supermarkets have seen a huge increase in general online ordering and home deliveries. Is this something you would use Our Shop for?

  Never Once a year Twice a year Once a month Weekly
Shopping online
Ordering via the phone

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* 14. Where do you usually do your main food shop? Please tick one.

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* 15. What is your overall impression of Our Shop today? Please rate the following.

  Poor Fair Good Very good Excellent
Customer Service
Range of products / services
Value for money
Layout
Friendliness
Product availability
Use of Volunteers
Convenience
Recycling
Connection with and understanding of customers

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* 16. And are there any other comments you would like to make?  (please specify)

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* 17. Please tell us how many people in each age range are in your household

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* 18. And finally, would you be willing to take part in a discussion group to help us explore some of the issues in this survey in more depth?

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* 19. Are you happy to provide your details so we may contact you.  The information will only be used for that purpose, stored electronically according to GDPR and if unused will be deleted a year after the closing date of the survey or earlier if you request us to do so.

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