Sandwell and West Birmingham CCG Osteoporosis listening exercise: December 2019

Improving services for people with Osteoporosis (weakened bones) in Sandwell and West Birmingham

NHS Sandwell and West Birmingham Clinical Commissioning Group (CCG) is currently reviewing the local Osteoporosis service for its population, to ensure people have equal access to a high quality, fit for purpose service.

This listening exercise is part of a wider review of musculoskeletal services in Sandwell and West Birmingham.

The review is driven in part by our commitment to make improvements in line with the government’s national vision for the NHS as set out in the NHS Long Term Plan (published earlier this year) to improve the quality of care delivered to our patients and to help them achieve better health outcomes.

At the same time, the national clinical standards set out by the Royal Osteoporosis Society (ROS) have recently updated. We therefore need to assess how well these standards are being met and ensure the local service is up to date.

The review will also need to consider the current service arrangements to ensure our population has fair and equal access to services.

This gives the CCG an opportunity to listen to the needs and experiences of those living with osteoporosis, to identify things that could be improved and help shape the way the service is delivered in the future. We would like to hear from people affected by osteoporosis and their relatives/ carers/ representatives and other interested individuals who could help us do this.

For further details on Osteoporosis and the current situation please visit our website

Survey closes at midnight on Thursday 16 January 2020

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* 1. Please select one of the following options, which best describes your relationship to this subject (tick one)

I am a person who has been diagnosed with osteoporosis

I am a relative/carer/advocate for someone living with osteoporosis

I work at a community/voluntary organisation supporting people with osteoporosis

I am a health or social care professional

I have an interest in this engagement topic

Other (please specify)

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* 2. Which area are you most interested in regarding local health services? (tick one)

Sandwell

West Birmingham (Ladywood or Perry Barr)

Equal interest in both Sandwell and West Birmingham

Other (please specify)

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* 3. Were you previously aware that a local osteoporosis service exists?

Yes

Not applicable

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* 4. Have you (or someone you care for) ever attended local NHS services to either test for or manage osteoporosis? (Please tick one. If you have attended more than once, this should relate to your most recent experience)

Yes, within the last 12 months

Yes, more than 12 months ago

No (please tell us why below and then go straight to question 8)

Not applicable (please go to question 8)

If you answered 'Yes' to the above please tell us where you accessed the services and what treatment/support you received?

If you answered 'No' please tell us why (e.g. services not required, not aware of service, no support referral offered etc)

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* 5. How would you rate the overall experience you (or the person you care for) have had with services to diagnose or manage osteoporosis

Extremely poor

Poor

Good

Outstanding

Extremely poor

Poor

Good

Outstanding

What are your reasons for this score?

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* 6. What lessons could we learn from your experience to improve the way services are delivered for people with osteoporosis in the future?

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* 7. Was there anything that worked well that you would want us to keep doing when supporting people with osteoporosis?

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* 8. In order for us to shape the best possible care for the future, please tell us what things would make an excellent osteoporosis service and what best practice would look like for you?

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* 9. What values are most important to people in relation to managing osteoporosis?

Please review the below list of values and rank them in order of importance from 1-9, using each number only once, where 1 is your top priority and 9 your lowest priority

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* 10. Are there any other values that you would like to add, that are not on the previous list?

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* 11. Do you have any other comments to support your answers, or any other ideas/suggestions that could help us develop the future service?

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* 12. Personal information
It is important for us to provide equal opportunities when listening to our population and to hear from as many people as possible. The following questions will allow us to monitor this and ensure that we collect the views of our diverse population.

What is your ethnic group?

White (English/Welsh/Scottish/Northern Irish/British)

White (Irish)

White (Gypsy/Irish Traveller)

White (other)

Mixed/Multiple Ethnic (White and Caribbean)

Mixed/Multiple Ethnic (White and Black African)

Mixed/Multiple Ethnic (White and Asian)

Mixed/Multiple Ethnic (other)

Asian/Asian British (Indian)

Asian/Asian British (Pakistani)

Asian/Asian British (Bangladeshi)

Asian/Asian British (Chinese)

Asian/Asian British (other)

Black/African/Caribbean/Black British (African)

Black/African/Caribbean/Black British (Caribbean)

Black/African/Caribbean/Black British (other)

Arab

Any other ethnic group (other)

Where you have selected an answer with (other), please specify below

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* 13. What is your gender?

Male

Female

Transgender

Prefer not to say

Other (please specify)

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* 14. Which of the following age categories do you fit into?

Up to 17

18-24

25-34

35-44

45-54

55-64

65-74

75+

Prefer not to say

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* 15. Are your day-to-day activities limited by a health problem or disability which has lasted or is expected to last over 12 months?

Yes, limited a lot

Yes, limited a little

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* 16. What is your religion?

No religion

Christian

Buddhist

Hindu

Jewish

Muslim

Sikh

Prefer not to say

Other (please specify)

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* 17. Which of the following options best describes how you think of yourself?

Heterosexual or straight

Gay or Lesbian

Bisexual

Prefer not to say

Other (please specify)

Sandwell and West Birmingham CCG Osteoporosis listening exercise: December 2019

Improving services for people with Osteoporosis (weakened bones) in Sandwell and West Birmingham

Question Title

* 1. Please select one of the following options, which best describes your relationship to this subject (tick one)

Question Title

* 2. Which area are you most interested in regarding local health services? (tick one)

Question Title

* 3. Were you previously aware that a local osteoporosis service exists?

Question Title

* 4. Have you (or someone you care for) ever attended local NHS services to either test for or manage osteoporosis? (Please tick one. If you have attended more than once, this should relate to your most recent experience)

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* 5. How would you rate the overall experience you (or the person you care for) have had with services to diagnose or manage osteoporosis

Question Title

* 6. What lessons could we learn from your experience to improve the way services are delivered for people with osteoporosis in the future?

Question Title

* 7. Was there anything that worked well ﻿that you would want us to keep doing when supporting people with osteoporosis?

Question Title

* 8. In order for us to shape the best possible care for the future, please tell us what things would make an excellent osteoporosis service and what best practice would look like for you?

Question Title

* 9. What values are most important to people in relation to managing osteoporosis?Please review the below list of values and rank them in order of importance from 1-9, using each number only once, where 1 is your top priority and 9 your lowest priority

Question Title

* 10. Are there any other values that you would like to add, that are not on the previous list?

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* 11. Do you have any other comments to support your answers, or any other ideas/suggestions that could help us develop the future service?

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* 13. What is your gender?

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* 14. Which of the following age categories do you fit into?

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* 15. Are your day-to-day activities limited by a health problem or disability which has lasted or is expected to last over 12 months?

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* 16. What is your religion?

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* 17. Which of the following options best describes how you think of yourself?

* 7. Was there anything that worked well that you would want us to keep doing when supporting people with osteoporosis?

* 9. What values are most important to people in relation to managing osteoporosis?

Please review the below list of values and rank them in order of importance from 1-9, using each number only once, where 1 is your top priority and 9 your lowest priority