Welcome to Hywel Dda University Health Board Outpatient Survey

What is the survey about?

This survey is about your most recent Outpatient appointment at the NHS hospital.

Who should complete the questionnaire?

The questions should be answered by the person who visited the Outpatient Department for an appointment.  If the person who has visited the Outpatient Department needs help to complete the questionnaire, the answers should be given from his/her point of view - not the point of view of the person who is helping.

Completing the questionnaire

For most questions please click on the appropriate answer.

Don't worry if you make a mistake; simply tick the answer you would you like.

Please do not insert your name or address anywhere on the questionnaire.

Thank you for taking the time to complete this short survey, your contribution is greatly valued.

Taking part in this survey is voluntary.  Your answers will be treated in confidence. 

BEFORE THE APPOINTMENT

* 1. Please choose your age bracket

* 2. In which hospital did you receive your clinic appointment?

* 3. Have you ever visited the Outpatient Department before for the same condition?

* 4. From the time you were first told you needed an appointment to the time you went to the Outpatient Department, how long did you wait for your appointment?

* 5. Did your symptoms or condition get worse while you were waiting for your appointment

* 6. Was your appointment changed to a later date by the hospital?

* 7. Before your appointment, did you know what would happen to you during the appointment?

* 8. Do you own a mobile phone

* 9. If yes, were you offered our text reminder service when booking your appointment?

* 10. Did you, or would you find this service a helpful reminder to keep your Outpatient appointment?

* 11. Please comment if you have had problems contacting the Appointment Centre to change your appointment

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20% of survey complete.

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