Abertay Resident Satisfaction Survey 2019 (Non-Factored) Resident satisfaction survey Question Title * 1. Please provide your name and the address that we provide services to. However, you can remain anonymous by entering 'anon' under name, if you wish. Name: Address 1: Address 2: City/Town: Postal Code: Email Address: Phone Number: Question Title * 2. Taking everything into account, how satisfied or dissatisfied are you with the factoring services provided by Abertay Housing Association? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Any comments? Question Title * 3. How good or poor do you feel Abertay is at keeping you informed about: Very good Fairly good Neither good nor poor Fairly poor Very poor Our services and decisions Our services and decisions Very good Our services and decisions Fairly good Our services and decisions Neither good nor poor Our services and decisions Fairly poor Our services and decisions Very poor Things that might affect you as a resident Things that might affect you as a resident Very good Things that might affect you as a resident Fairly good Things that might affect you as a resident Neither good nor poor Things that might affect you as a resident Fairly poor Things that might affect you as a resident Very poor Any comments? Question Title * 4. How satisfied or dissatisfied are you with the information provided on your invoice? Very satisfied Fairly satisfied Neither satisfied/nor dissatisfied Fairly dissatisfied Very dissatisfied If dissatisfied, please tell us why. Question Title * 5. If you have had a query in relation to an invoice, how satisfied or dissatisfied were you with the response received? Very satisfied Fairly satisfied Neither satisfied/nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable Any comments? Question Title * 6. Which forms of communication from Abertay do you find most useful? Tick all that apply. Our website By email Phone Text Letter Facebook Question Title * 7. We have recently changed our main open space maintenance contractor to Resolution Ground Maintenance. How satisfied are you with the service they provide? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very Dissatisfied Any comments about their service?. Question Title * 8. Are you aware that Abertay carry out regular Estate Walkabouts with residents and have you attended any? Yes I have attended walkabouts I am aware of them but have not attended any I did not know about these Any comments? Question Title * 9. Is Abertay's website visually appealing? Yes No Question Title * 10. Is Abertay's website easy to navigate? Yes No And if no, can you explain why? Question Title * 11. Do you have any other comments on Abertay's website? Complete - Thank you!