Your experience with news wholesalers

Retail Express and RN are researching the impact of news wholesaler issues on retailers and publishers. Your answers will help reveal the true scale of issues faced by independent shop owners. All answers will remain anonymous.

This survey takes approximately five minutes and every retailer that takes part will receive a free case of Malibu pre-mix.

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* 1. What news wholesalers do you use?

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* 2. What depot are your papers delivered from?

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* 3. How would you rate the quality of service you receive from your news wholesaler out of 10? (0 being poor, 10 being excellent)

0 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 4. If there are no supplier issues, what are your weekly newspaper takings? (do not include delivery charges)

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* 5. What value in £ of newspaper sales do you lose per week through supplier issues? (do not include delivery charges)

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* 6. What is the value of your average weekly newspaper sales? (do not include delivery charges)

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* 7. Do you provide a home news delivery service (HND)?

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* 8. If you provide a HND service, how many customers cancelled a subscription due to wholesaler issues in last year? (Do not give your answer as a percentage)

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* 9. In the last month, on how many days have you experienced the following incidents?

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* 10. Have you claimed restitution in the past 12 months

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* 11. How many times a week do you contact your news wholesaler about problems using these methods

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* 12. In minutes, approximately how long do you spend on the phone with your news wholesaler per week regarding issues?

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* 13. Do you have any additional comments?

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* 14. Enter your contact details to confirm you are a current news retailer

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