This consultation follows our consultation on ‘Strengthening consumer redress in the housing market’ and seeks views on a New Homes Ombudsman and the detail of proposed legislation. 

To view the 'Redress for Purchasers of New Build Homes and the New Homes Ombudsman' consultation document click here.

Everyone, whether they own or rent, in the private or social sector, or are purchasing a newly built home deserves a decent, affordable and secure place to call home. They also need to know where to turn for help when things go wrong and to be confident that any problems will be put right.

This is why in November 2017, the Government announced its intention to explore options for improving redress in the housing market and in February 2018 we published ‘Strengthening consumer redress in the housing market' which consulted on improving redress across the housing market. This considered options including the establishment of a New Homes Ombudsman, the response was published on 24 January 2019. 

This consultation is open to everyone. We are keen to hear from a wide range of interested parties from across the public and private sectors, as well as from the general public.  This consultation will last for 8 weeks from Thursday  27 June 2019 and close at 23:45 on Thursday 22 August 2019.
For any enquiries about the consultation please email: 

The next page will detail how to use this consultation survey to submit a response.