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* 1. Our Customer Service social media should focus on Facebook and Twitter rather than expand into new platforms like Instagram, Snapchat or TikTok. Do you agree?

Yes

No

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* 2. Should our Customer Service prioritise energy efficiency advice (how to reduce energy consumption) (ONE) or decarbonisation advice (how to reduce carbon emissions) (TWO)?

ONE - energy efficiency advice (how to reduce energy consumption)

TWO - decarbonisation advice (how to reduce carbon emissions)

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* 3. Our Customer Service model should seek to offer 100% human contact for in-bound calls, removing interactive voice response (IVR) technology which allows humans to interact with a computer-operated phone system. Do you agree?

Yes

No

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* 4. If you have any more feedback on these topics, please let us know: