Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Palliative Care Help and Advice Service - Satisfaction Survey Question Title * 1. Thinking about your most recent interaction with us, overall, how would you rate your experience? Poor Average Good Excellent OK Question Title * 2. Which channels of communication did you use? Telephone call Email Web chat Video Chat WhatsApp OK Question Title * 3. To what extent do you agree with the following statements? Strongly Agree Agree Neutral Agree Disagree Strongly Disagree The specialist advisor was knowledgeable and well trained The specialist advisor was knowledgeable and well trained Strongly Agree The specialist advisor was knowledgeable and well trained Agree The specialist advisor was knowledgeable and well trained Neutral The specialist advisor was knowledgeable and well trained Agree The specialist advisor was knowledgeable and well trained Disagree The specialist advisor was knowledgeable and well trained Strongly Disagree The specialist advisor was courteous and polite The specialist advisor was courteous and polite Strongly Agree The specialist advisor was courteous and polite Agree The specialist advisor was courteous and polite Neutral The specialist advisor was courteous and polite Agree The specialist advisor was courteous and polite Disagree The specialist advisor was courteous and polite Strongly Disagree My call was handled at an appropriate speed My call was handled at an appropriate speed Strongly Agree My call was handled at an appropriate speed Agree My call was handled at an appropriate speed Neutral My call was handled at an appropriate speed Agree My call was handled at an appropriate speed Disagree My call was handled at an appropriate speed Strongly Disagree My query was answered during the interaction My query was answered during the interaction Strongly Agree My query was answered during the interaction Agree My query was answered during the interaction Neutral My query was answered during the interaction Agree My query was answered during the interaction Disagree My query was answered during the interaction Strongly Disagree OK Question Title * 4. How likely are you to Extremely likely Likely Neutral Unlikely Extremely unlikely use this service again in the future? use this service again in the future? Extremely likely use this service again in the future? Likely use this service again in the future? Neutral use this service again in the future? Unlikely use this service again in the future? Extremely unlikely recommend this service to a colleague? recommend this service to a colleague? Extremely likely recommend this service to a colleague? Likely recommend this service to a colleague? Neutral recommend this service to a colleague? Unlikely recommend this service to a colleague? Extremely unlikely OK Question Title * 5. How did you hear about us? Website Email Local authority Recommended by a colleague Recommended by another Princess Alice Hospice service Other (please specify) OK Question Title * 6. What is your profession? OK Question Title * 7. If you have any further comments you wish to make , please use the box below. Similarly, if you would like to speak to a member of staff regarding your experience or anything else, please contact Rebecca Trower, Deputy Director, Quality and Patient Experience on 01372 461827 or email rebeccatrower@pah.org.uk OK DONE
