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* 1. Thinking about your most recent interaction with us, overall, how would you rate your experience?

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* 2. Which channels of communication did you use?

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* 3. To what extent do you agree with the following statements?

  Strongly Agree Agree  Neutral Agree Disagree Strongly Disagree
The specialist advisor was knowledgeable and well trained
The specialist advisor was courteous and polite
My call was handled at an appropriate speed
My query was answered during the interaction

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* 4. How likely are you to

  Extremely likely Likely Neutral Unlikely Extremely unlikely
use this service again in the future?
recommend this service to a colleague?

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* 5. How did you hear about us?

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* 6. What is your profession?

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* 7. If you have any further comments you wish to make , please use the box below. Similarly, if you would like to speak to a member of staff regarding your experience or anything else, please contact Rebecca Trower, Deputy Director, Quality and Patient Experience on 01372 461827 or email rebeccatrower@pah.org.uk

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