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* 1. Gender

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* 2. Please state your age

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* 3. How long have you been registered with Consett Medical Centre?

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* 4. How often, on average do you visit the practice within a 12 month period?

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* 5. The building is accessible and meets your needs. 

 

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* 6. The surgery is clean and attractive?

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* 7. The surgery provides enough details about the services provided at the practice?

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* 8. There is always a Receptionist at the desk?

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* 9. The Receptionists are helpful and handle queries professionally?

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* 10. You quickly get through to a receptionist?

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* 11. You can receive a same day appointment/phone call if it is a case of urgency?

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* 12. You can book an appointment up to two weeks in advance when
needed?

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* 13. You can easily contact the practice to book/cancel/re-arrange appointments easily?

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* 14. You can book a blood test appointment within 7 days?

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* 15. How do you prefer to book an appointment?

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* 16. As part of our work to improve access to our services we now offer e-Consultations. Were you aware of this option to seek help from our team?

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* 17. Together with neighbouring practices we are able to offer more extended hours with additional appointments in the evening, at other locations (surgeries).  Were you aware of this service?

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* 18. If you have seen the Doctor at the Surgery in the last 6 months Was your appointment on time? 
If you have not seen a Doctor in the last 6 months, please move on to question 20.

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* 19. If you have seen the Doctor at the Surgery in the last 6 months, Were you are given enough time and listened to?

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* 20. If you have seen the Doctor at the Surgery in the last 6 months, were your results/diagnosis/treatments explained?

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* 21. If you have seen the Doctor at the Surgery in the last 6 months, were you are treated with care and dignity?

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* 22. If you have seen the Doctor at the Surgery in the last 6 months, were you are involved with care decisions and you were told what should happen next?

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* 23. If you have seen the Practice Nurse or Health Care Assistant at the surgery in the last 6 months, was the appointment on time?

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* 24. If you have seen the Practice Nurse or Health Care Assistant at the surgery in the last 6 months, were you are given enough time and were you listened to?

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* 25. If you have seen the Practice Nurse or Health Care Assistant at the surgery in the last 6 months, were you are listened to?

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* 26. If you have seen the Practice Nurse or Health Care Assistant at the surgery in the last 6 months, were all tests and treatments explained?

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* 27. If you have seen the Practice Nurse or Health Care Assistant at the surgery in the last 6 months, were you are treated with care and dignity and involved in care decisions?

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* 28. The clinical team are professional and knowledgeable, the are responsive, caring and attentitive of my needs?

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* 29. Overall, I am satisfied with the standards of care provided to me at the surgery.

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* 30. We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed to receive similar care or treatment?

0 of 30 answered
 

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