National Trading Standards is working with input from property portals and industry bodies to explore how we can make it easier for agents to provide more material information in property listings. This will provide greater clarity and consistency for agents across the industry.

Estate and letting agents have a legal obligation under the Consumer Protection from Unfair Trading Regulations 2008 not to omit material information when marketing property to consumers. But – what constitutes ‘material information’?

Although the amount of material information will vary (sometimes considerably) from one property to the next, we think there is a certain amount of basic information which is relevant to almost all property listings.

We want to hear your thoughts. We’re asking any agents involved in property transactions – whether it’s sales, lettings or both – to complete this survey, which will help inform guidance and advice about material information. This guidance will be designed to help provide clarity around the legislation and ensure consistency across the country.

Thank you for taking the time to help us.

This questionnaire is sent to you by the National Trading Standards Estate and Lettings Agency Team as an information gathering exercise to enable us to formulate policy.

 All responses will be provided on a confidential basis and will only be used on an anonymous and aggregated basis

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* 1. Do you think current advice and guidance around providing material information in property transactions is clear?

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* 2. Do you think a defined list of what constitutes basic material information will help improve clarity for agents?

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* 4. Which of the following types of property transactions do you handle for your clients? (select all that apply)

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* 5. Which of the following do you think should be considered 'material information' that consumers should be aware of? (Questions 5 - 10)
Property tenure (sales only)

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* 6. Property Particulars, such as room measurements, floor plans and habitable space

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* 7. Leasehold details, including length of lease and information about ground rent and service charges

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* 8. Utilities information, such as the availability of telephone lines, broadband, power supply and drainage systems

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* 9. Building safety information, such as cladding particulars and fire safety information

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* 10. Information about a specific property, such as the presence of Japanese knotweed or if the property is listed

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* 11. If you market a property for sale, which of the following do you always provide to consumers before they purchase a property?
(If you do not market property for sale, please skip to the next question)

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* 12. If you market property for rent, which of the following do you always provide to consumers before they rent a property?

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* 13. What other information would you consider to be material in all property transactions that we have not included here?

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* 14. Displaying of Material Information (Questions 14 - 17)
Please indicate where you display material information that you gather on a property.  Please tick all that apply:
Property Particulars:

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* 15. Displaying of Material Information (Questions 14 - 17)
Please indicate where you display material information that you gather on a property.  Please tick all that apply:
Website:

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* 16. Displaying of Material Information (Questions 14 - 17)
Please indicate where you display material information that you gather on a property.  Please tick all that apply:
Portal Listings:

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* 17. Displaying of Material Information (Questions 14 - 17)
If you answered No to any of the above, please specify why not.

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