Please help us to develop a service that is right for you.



Currently the Out Of Hours Service (OOH) in North Thoresby is subcontracted by Lincolnshire Community Health Services (LCHS) to Grimsby Core Care Links (CCL). Patients call a telephone triage service provided by CCL in order to access North East Lincolnshire OOH service based in Grimsby Hospital. 

LCHS is considering a marginal change to the current service whereby patients could access out of hours services in Lincolnshire, as is currently provided to other patients within this geographical area. 

This would enable LCHS to provide a more equitable, high quality, cost effective service with greater continuity of care and a more appropriate range of care options.  

Changes would see patients calling 111 and accessing the Lincolnshire OOH service. 

The Lincolnshire OOH service includes a Clinical Assessment Service, where patient needs are assessed over the telephone by an experienced health professional.   This enables the patient to be quickly and efficiently directed to the most appropriate type of care in the area, depending on the diagnosis and level of need and urgency. 

This could be:

·        Telephone advice from a Doctor or Advanced Nurse Practitioner

·        Appointment at Lincolnshire Primary Care Centre the nearest being Louth Urgent Care Centre

·        Home Visit

·        Dispatch of an Ambulance  

Louth Urgent Care Centre the closest Lincolnshire Primary Care Centre located under eight miles from North Thoresby accessed via the A16.  The centre is open 24 hours a day.  There is ample parking, which is cheaper than Grimsby hospital and the appointment system ensures that patients and carers are seen promptly on arrival.  Patients from neighbouring areas such as North Somercotes and Caistor have been accessing the Lincolnshire OOH service for the past 4 years and feedback has been positive. 

 
 



 
 
 

Question Title

* 1. To what extent are you satisfied with the current Out of Hours (OOH) service you receive?

Question Title

* 2. What is the main positive aspect of the service you receive?

Question Title

* 3. To what extent are you satisfied with the proposed change?

Question Title

* 4. If you are dissatisfied at all, please tell us the reasons below:

Question Title

* 5. Please rank below what is important to you when accessing the Out of Hours service

Question Title

* 6. We are always looking for new ideas to improve our service to you. If you have any suggestions please tell us these below:

Question Title

* 7. If you have any concerns about this change, please tell us what these are below with suggestions of how we can overcome this:

T