Introduction

emh homes is committed to improving our services based on feedback from our customers.
 
Please complete this short survey if you have recently had an appointment with someone from the Housing & Neighbourhoods Team, such as a Housing Officer.
 
You can give your feedback anonymously if you prefer. Your answers will be used to improve the way we work and to arrange any follow up actions as required.  
 
If you would like to find out more about how customers can influence how we work, please visit our website
 
 

* 1. Did the Housing Officer resolve your query or is further action required?

* 2. How would you rate the customer experience?
This means the way the Housing Officer dealt with your query, e.g. quickly, professionally, politely, understanding, helpful, positive, clear explanation, etc.

* 3. Do you feel you can easily contact a Housing Officer when you need to?

* 4. If you are a new tenant, how easy did you find it to apply for housing with us?

* 5. If you are a new tenant please provide any comments on your experience.

* 6. If you receive cleaning services in a communal area are you happy with these services?

 
33% of survey complete.

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