emh homes Housing & Neighbourhoods Customer Satisfaction Survey

Introduction

emh homes is committed to improving our services based on feedback from our customers.

Please complete this short survey if you have recently had an appointment with someone from the Housing & Neighbourhoods Team, such as a Housing Officer.

You can give your feedback anonymously if you prefer. Your answers will be used to improve the way we work and to arrange any follow up actions as required.

If you would like to find out more about how customers can influence how we work, please visit our website

Question Title

* 1. Did the Housing Officer resolve your query or is further action required?

Resolved

Action required

Please detail action required

Question Title

* 2. How would you rate the customer experience?
_{This means the way the Housing Officer dealt with your query, e.g. quickly, professionally, politely, understanding, helpful, positive, clear explanation, etc.}

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied

Please provide further information

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* 3. Do you feel you can easily contact a Housing Officer when you need to?

Yes

Please enter a comment

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* 4. If you are a new tenant, how easy did you find it to apply for housing with us?

Very easy

Difficult

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* 5. If you are a new tenant please provide any comments on your experience.

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* 6. If you receive cleaning services in a communal area are you happy with these services?

yes

33% of survey complete.

Question Title

* 1. Did the Housing Officer resolve your query or is further action required?

Question Title

* 2. How would you rate the customer experience?This means the way the Housing Officer dealt with your query, e.g. quickly, professionally, politely, understanding, helpful, positive, clear explanation, etc.

Question Title

* 3. Do you feel you can easily contact a Housing Officer when you need to?

Question Title

* 4. If you are a new tenant, how easy did you find it to apply for housing with us?

Question Title

* 5. If you are a new tenant please provide any comments on your experience.

Question Title

* 6. If you receive cleaning services in a communal area are you happy with these services?

* 2. How would you rate the customer experience?
_{This means the way the Housing Officer dealt with your query, e.g. quickly, professionally, politely, understanding, helpful, positive, clear explanation, etc.}