Customer Conduct Survey (Savings) We are continually looking to improve our service and would greatly appreciate your feedback! This survey shouldn't take more than 5 minutes to complete... OK Question Title * 1. Your details; Name: Customer Number (Please enter if known): OK Question Title * 2. When opening your new account, did you get a product information sheet or a copy of our Savings Guide? Yes No Can't Remember OK Question Title * 3. If you did, was the product sheet or our Savings Guide easy to understand? Yes No Can't Remember OK Question Title * 4. Do you understand the type of interest applied to your account? (E.g. fixed or variable) Yes No Not Sure OK Question Title * 5. Do you understand the type of access you have to your money?(E.g. instant, subject to a notice period, not available until maturity) Yes No Not Sure OK Question Title * 6. On a scale of 1-10, how happy with the service you have received from Hanley Economic?(1 = very unsatisfied / 10 = very satisfied) OK Question Title * 7. If you did not score us a 10, what could we do to improve our score? OK Question Title * 8. Do you have any further comments to add? OK Question Title * 9. On a scale from 1-10, how likely are you to recommend us to family and friends?(1 = very unsatisfied / 10 = very satisfied) OK Question Title * 10. If you didn't score us '10', what could we do to receive a higher score from you? OK Thank you for taking the time to complete our Survey! We use this information for internal purposes only, if you would like to help us tell other customers about our service - you can also leave a review on Smart Money People HERE. OK DONE
