Self Service App Customer Survey

Introduction

It would be very helpful if you could complete this survey (of 7 short questions) to give Thenue feedback on our Self Service Tenant App or Tenant Portal (accessed via our website).

Thank you.

Question Title

* 1. What is your initial impression on the appearance of the App/Tenant Portal?

Very positive

Positive

Negative

Very negative

If you have a negative view (please specify)

Question Title

* 2. Are the terms we have used for menu options in the app/tenant portal clear to you?

Yes

Some are not clear

Question Title

* 3. Are you likely to use the app/tenant portal on a regular basis?

Yes

Not sure yet

If no or not sure, please specify your reasons.

Question Title

* 4. Did you find everything that you were looking for?

Yes

Yes, but wasn't easy to find

No, I couldn't find what I was looking for

If you couldn't easily find what you were looking for, please tell us specifically what that was.

Question Title

* 5. Do you have any other comments, questions, or concerns?

Question Title

* 6. What is your overall opinion of the App/Tenant Portal?

Excellent

Good

Poor

Please tell us why you think that.

Question Title

* 7. How did you hear about Thenue's App/Tenant Portal?

Thenue's website

Thenue's Newsletter

Thenue's Twitter Feed

Thenue's Facebook page

From Text sent to my Mobile by Thenue

Saw promotion of App/Tenant Portal in Thenue's Office

Was given leaflet on the app by Thenue staff member

Thenue Staff member helped me get the App

Other

If you were given a leaflet or were helped in downloading the App by a Thenue staff member, please specify their name or job title.

Question Title

* 8. Finally, please confirm whether you use our Tenant App for smartphones and tablets or our Tenant Portal on our website, or both.

Tenant App for Smartphones and Tablets

Tenant Portal on Thenue's website

I use both the App and the Tenant Portal