NET Patient Foundation- Service Audit

NET Patient Foundation Service Audit

The NPF team would like to ask for your help to improve and maintain our services, by taking a couple of minutes to tell us about your NPF experience. We want to make sure our service(s) meets your expectations - all responses will be used in service review and improvement plans. All responses are anonymised.

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* 1. How did your hear about the NET Patient Foundation ?

Hospital / clinic team - doctor / clinical nurse specialist

Word of mouth

Web search

Social Media

Other (please specify)

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* 2. Which of the following services have you used or attended
(tick all that apply)

Helpline

Facebook Forum - Friends of the NET Patient Foundation

Facebook Forum - NET Natter UK Online

Facebook Forum - Next2NETs

NET Natter face to face group

Patient Education Event

NET Retreat

Counselling Service

Patient Resources - Red Handbook

Patient Resources - New Patient Packs - with USB wristband

Patient Resources - Factsheets

Patient Resources - Education Videos

Patient Resources - Wallet Cards

Website

Shop

Fundraising

Other (please specify)

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* 3. How often do you use our services?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

Other (please specify)

Question Title

* 4. How would you rate the service(s) you have used? 0=poor 5 =excellent

	0	1	2	3	4	5
Helpline	Helpline 0	Helpline 1	Helpline 2	Helpline 3	Helpline 4	Helpline 5
Facebook forums :	Facebook forums : 0	Facebook forums : 1	Facebook forums : 2	Facebook forums : 3	Facebook forums : 4	Facebook forums : 5
NET Natter UK Online	NET Natter UK Online 0	NET Natter UK Online 1	NET Natter UK Online 2	NET Natter UK Online 3	NET Natter UK Online 4	NET Natter UK Online 5
Next2NETs	Next2NETs 0	Next2NETs 1	Next2NETs 2	Next2NETs 3	Next2NETs 4	Next2NETs 5
Friends of NET Patient Foundation	Friends of NET Patient Foundation 0	Friends of NET Patient Foundation 1	Friends of NET Patient Foundation 2	Friends of NET Patient Foundation 3	Friends of NET Patient Foundation 4	Friends of NET Patient Foundation 5
NET Natter Group	NET Natter Group 0	NET Natter Group 1	NET Natter Group 2	NET Natter Group 3	NET Natter Group 4	NET Natter Group 5
Patient Education Event	Patient Education Event 0	Patient Education Event 1	Patient Education Event 2	Patient Education Event 3	Patient Education Event 4	Patient Education Event 5
NET Retreat	NET Retreat 0	NET Retreat 1	NET Retreat 2	NET Retreat 3	NET Retreat 4	NET Retreat 5
Counselling	Counselling 0	Counselling 1	Counselling 2	Counselling 3	Counselling 4	Counselling 5
Resources:	Resources: 0	Resources: 1	Resources: 2	Resources: 3	Resources: 4	Resources: 5
Red Handbook	Red Handbook 0	Red Handbook 1	Red Handbook 2	Red Handbook 3	Red Handbook 4	Red Handbook 5
New Patient Pack - with USB stick	New Patient Pack - with USB stick 0	New Patient Pack - with USB stick 1	New Patient Pack - with USB stick 2	New Patient Pack - with USB stick 3	New Patient Pack - with USB stick 4	New Patient Pack - with USB stick 5
Factsheets	Factsheets 0	Factsheets 1	Factsheets 2	Factsheets 3	Factsheets 4	Factsheets 5
Wallet Cards	Wallet Cards 0	Wallet Cards 1	Wallet Cards 2	Wallet Cards 3	Wallet Cards 4	Wallet Cards 5
Website	Website 0	Website 1	Website 2	Website 3	Website 4	Website 5
Shop	Shop 0	Shop 1	Shop 2	Shop 3	Shop 4	Shop 5
Fundraising	Fundraising 0	Fundraising 1	Fundraising 2	Fundraising 3	Fundraising 4	Fundraising 5

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* 5. Overall, how well do our services meet your needs ?

A great deal

A lot

A moderate amount

A little

None at all

Other (please specify)

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* 6. How long have you used our services?

1st visit/contact

< 6 months

6 months-1year

1-3 years

>3 years

Other (please specify)

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* 7. How easy or difficult was the process of volunteering or getting involved
with our organisation?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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* 8. How easy or difficult was the process of donating to our organisation?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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* 9. How easy or difficult was the process of fundraising
for our organisation?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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* 10. How easy or difficult was the process of contacting the nurses

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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* 11. How often do you want to hear from our organisation about research in
NETs?

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently than that

Other (please specify)

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* 12. How often do you want to hear from our organisation about NET specific
information

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently than that

Other (please specify)

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* 13. How often do you want to hear from our organisation about fundraising?

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently than that

Other (please specify)

Question Title

* 14. How often do you want to hear from our organisation about patient
education events ?

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently than that

Other (please specify)

Question Title

* 15. How often do you want to hear from our organisation about NET Natter
Meetings

Once a week or more

A few times a month

Once a month

A few times a year

Less frequently than that

Other (please specify)

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* 16. How likely are you to use our services again in the future?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Other (please specify)

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* 17. Overall, how satisfied or dissatisfied are with NET Patient Foundation ?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Other (please specify)

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* 18. Overall, how likely is it that you would recommend NET Patient Foundation
to others? 0= unlikely 5= very likely

Other (please specify)

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* 19. Tell us a bit about yourself. Are you?

Living with NET

A friend/relative of someone with NET

A healthcare professional

Other (please specify)

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* 1. How did your hear about the NET Patient Foundation ?

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* 2. Which of the following services have you used or attended (tick all that apply)

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* 3. How often do you use our services?

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* 4. How would you rate the service(s) you have used? 0=poor 5 =excellent

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* 5. Overall, how well do our services meet your needs ?

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* 6. How long have you used our services?

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* 7. How easy or difficult was the process of volunteering or getting involved with our organisation?

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* 8. How easy or difficult was the process of donating to our organisation?

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* 9. How easy or difficult was the process of fundraising for our organisation?

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* 10. How easy or difficult was the process of contacting the nurses

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* 11. How often do you want to hear from our organisation about research in NETs?

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* 12. How often do you want to hear from our organisation about NET specific information

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* 13. How often do you want to hear from our organisation about fundraising?

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* 14. How often do you want to hear from our organisation about patient education events ?

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* 15. How often do you want to hear from our organisation about NET Natter Meetings

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* 16. How likely are you to use our services again in the future?

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* 17. Overall, how satisfied or dissatisfied are with NET Patient Foundation ?

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* 18. Overall, how likely is it that you would recommend NET Patient Foundation to others? 0= unlikely 5= very likely

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* 19. Tell us a bit about yourself. Are you?

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* 20. Do you have any concerns about our service(s) or suggestions for improvements / additions?

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* 21. Is there anything else you would like to tell us about your experience with us and our services ?

* 2. Which of the following services have you used or attended
(tick all that apply)

* 7. How easy or difficult was the process of volunteering or getting involved
with our organisation?

* 9. How easy or difficult was the process of fundraising
for our organisation?

* 11. How often do you want to hear from our organisation about research in
NETs?

* 12. How often do you want to hear from our organisation about NET specific
information

* 14. How often do you want to hear from our organisation about patient
education events ?

* 15. How often do you want to hear from our organisation about NET Natter
Meetings

* 18. Overall, how likely is it that you would recommend NET Patient Foundation
to others? 0= unlikely 5= very likely

* 20. Do you have any concerns about our service(s) or suggestions for
improvements / additions?