East Anglia Buses App Research

Please provide feedback about Chambers and Hedingham's East Anglia Buses app.

www.chambersbus.co.uk/app

www.hedingham.co.uk/app

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* 1. Do you primarily use Chambers or Hedingham buses?

Chambers

Hedingham

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* 2. How often do you use our buses?

4-5 days a week

2-3 days a week

Once a week

Once a fortnight

Once a month

Less than once a month

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* 3. What sort of trips do you mainly use our buses for?

Commuting

Educational

Leisure

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* 4. What route do you primarily use?

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* 5. Where do you travel between?

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* 6. Would you recommend Hedingham or Chambers to a friend?

Yes

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* 7. What are the most important things to you as a bus user?

Reliable buses

Punctual buses

Friendly driver

Clean buses

Value for money fares

Contactless payment

Tickets on your phone

Next stop announcements

Free WiFi

USB charging points

Complimentary newspaper

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* 8. Are you aware of our East Anglia Buses app?

Yes

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* 9. Are you aware you can track your bus on the app?

Yes

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* 10. Are you aware you can purchase certain tickets on the app?

Yes

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* 11. Are you aware you can follow your progress and plan journeys on the app?

Yes

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* 12. If the tickets for your journey were on the app would you be interested in buying via the app instead of on the bus with cash?

Yes

Not sure.

East Anglia Buses App Research

Question Title

* 1. Do you primarily use Chambers or Hedingham buses?

Question Title

* 2. How often do you use our buses?

Question Title

* 3. What sort of trips do you mainly use our buses for?

Question Title

* 4. What route do you primarily use?

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* 5. Where do you travel between?

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* 6. Would you recommend Hedingham or Chambers to a friend?

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* 7. What are the most important things to you as a bus user?

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* 8. Are you aware of our East Anglia Buses app?

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* 9. Are you aware you can track your bus on the app?

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* 10. Are you aware you can purchase certain tickets on the app?

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* 11. Are you aware you can follow your progress and plan journeys on the app?

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* 12. If the tickets for your journey were on the app would you be interested in buying via the app instead of on the bus with cash?

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* 13. Please let us know any other comments you have about our East Anglia Buses app.