We'd love your help.

We're always looking for ways to improve the BT customer experience. We've come up with some ideas - please let us know what you think of them.

Please note, there's no guarantee that these ideas will be developed - we're just seeing what people think at this stage.

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* 1. A chatbot to help customers find the right package

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* 2. Flexible contracts - not being tied in to a 24 month contract

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* 3. The option to keep your current package at the end of your contract

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* 4. Save a deal for later - save a deal you've seen on the BT website so you can review it later.

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* 5. Only pay for the broadband you use - the same way you pay for electricity

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* 6. Pause your broadband if you're going away

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* 7. Flex your benefits - only add benefits that you need rather than being tied in to specific benefits for each package

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* 8. The ability to say whether you 'like' or 'dislike' a deal you're offered, to help us give you better recommendations.

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* 9. Think about the process of upgrading your broadband online. What one thing would help to improve that experience?

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