NIE Networks Customer Survey (Connections)

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* 1. Customer type

Domestic – new

Domestic – alteration

Business – new

Business – multi site

Business – alteration / load increase

Renewable

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* 2. On a scale of 1 – 10, with 10 being ‘extremely easy’, how easy did you find the application process?

Extremely difficult 1

Extremely easy 10

Extremely difficult 1

Extremely easy 10

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* 3. On a scale of 1 – 10, with 10 being ‘extremely easy’, how easy was it to understand your quotation?

Extremely difficult 1

Extremely easy 10

Extremely difficult 1

Extremely easy 10

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* 4. On a scale of 1 – 10, with 10 being ‘most satisfied’, how satisfied were you with:

	Extremely dissatisfied 1	2	3	4	5	6	7	8	9	Extremely satisfied 10	N/A
Information around preparing your site for the installation of the cables (if applicable)	Information around preparing your site for the installation of the cables (if applicable) Extremely dissatisfied 1	Information around preparing your site for the installation of the cables (if applicable) 2	Information around preparing your site for the installation of the cables (if applicable) 3	Information around preparing your site for the installation of the cables (if applicable) 4	Information around preparing your site for the installation of the cables (if applicable) 5	Information around preparing your site for the installation of the cables (if applicable) 6	Information around preparing your site for the installation of the cables (if applicable) 7	Information around preparing your site for the installation of the cables (if applicable) 8	Information around preparing your site for the installation of the cables (if applicable) 9	Information around preparing your site for the installation of the cables (if applicable) Extremely satisfied 10	Information around preparing your site for the installation of the cables (if applicable) N/A
Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time Extremely dissatisfied 1	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 2	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 3	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 4	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 5	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 6	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 7	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 8	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time 9	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time Extremely satisfied 10	Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time N/A
Workmanship of NIE Networks and our contractors	Workmanship of NIE Networks and our contractors Extremely dissatisfied 1	Workmanship of NIE Networks and our contractors 2	Workmanship of NIE Networks and our contractors 3	Workmanship of NIE Networks and our contractors 4	Workmanship of NIE Networks and our contractors 5	Workmanship of NIE Networks and our contractors 6	Workmanship of NIE Networks and our contractors 7	Workmanship of NIE Networks and our contractors 8	Workmanship of NIE Networks and our contractors 9	Workmanship of NIE Networks and our contractors Extremely satisfied 10	Workmanship of NIE Networks and our contractors N/A
The condition of the site after the connections work was completed	The condition of the site after the connections work was completed Extremely dissatisfied 1	The condition of the site after the connections work was completed 2	The condition of the site after the connections work was completed 3	The condition of the site after the connections work was completed 4	The condition of the site after the connections work was completed 5	The condition of the site after the connections work was completed 6	The condition of the site after the connections work was completed 7	The condition of the site after the connections work was completed 8	The condition of the site after the connections work was completed 9	The condition of the site after the connections work was completed Extremely satisfied 10	The condition of the site after the connections work was completed N/A
Attitude and professionalism of NIE Networks and our contractors	Attitude and professionalism of NIE Networks and our contractors Extremely dissatisfied 1	Attitude and professionalism of NIE Networks and our contractors 2	Attitude and professionalism of NIE Networks and our contractors 3	Attitude and professionalism of NIE Networks and our contractors 4	Attitude and professionalism of NIE Networks and our contractors 5	Attitude and professionalism of NIE Networks and our contractors 6	Attitude and professionalism of NIE Networks and our contractors 7	Attitude and professionalism of NIE Networks and our contractors 8	Attitude and professionalism of NIE Networks and our contractors 9	Attitude and professionalism of NIE Networks and our contractors Extremely satisfied 10	Attitude and professionalism of NIE Networks and our contractors N/A