NHS 111 is a free service designed to help people access health information, advice and treatment easily by telephone or online. It is available 7 days a week, 24 hours per day.

The NHS in south west London wants to make sure that we are continuously improving this service for people who live in Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth. 

Your views will help us shape how we develop this service for future years. Please complete this survey by Thursday 31st January 2019.

If you have any questions, please contact Jatinder.bhuhi@swlondon.nhs.uk 

Thank you.   

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* 1. Before opening this survey, did you know about the NHS 111 service?

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* 2. Have you ever used the NHS 111 telephone service? This could be for yourself or on behalf of a family member or someone you are caring for at home.

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* 3. Which of the statements below most closely reflects your experience of using the NHS 111 telephone service?

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* 4. People who call NHS 111 today will have an assessment with a trained adviser and they can speak to a clinician if needed. In future we would like to increase the number of calls that are handled by a clinician, and we want to involve a number of different healthcare professionals.

Which services would you like to be able to access for advice if you call NHS 111 in the future? Please tick all that apply

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* 5. We would like to understand the sort of help you would like when you call NHS 111. Please choose your top three from the list below

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* 6. Parents or carers of children under 5 years old, people aged over 75 or people with a care plan for an existing health condition could be put straight through to health professional by phone. How useful would this be for you?

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* 7. Knowing where to go to get the right help can be difficult. Calling NHS 111 should help to work out what type of support you need and help you find the right information, advice or service if you need treatment. 

How do you think we should promote the NHS 111 telephone service and what it offers to people like you? 

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