Healthwatch would like to hear from anyone who has used the NHS 111 service in the last 6 months in the Devon, Plymouth, Torbay, and Somerset area.

With essential services facing unprecedented challenges, it is important to share your views on what is working well, or areas the need improving. Your feedback will be used to shape and improve the NHS 111 service.

Please note that all responses will be anonymous, and the information provided will be used to inform our report which Healthwatch will share with NHS 111 and Care Quality Commission.

If you would like to speak to us directly to share your experience of NHS 111, or if you require support completing the survey, please contact the Healthwatch in Plymouth & Torbay office, Monday to Thursday 10am to 3pm on the Freephone number 0800 052 0029.

Please be aware: Although we are not asking you for any identifiable information, all survey data is processed in accordance with the General Data Protection Regulation (GDPR) and relevant data protection law.

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* 1. Where do you live? (Please tick as appropriate)

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* 2. Who were you calling the 111 service for?

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* 3. If you answered "someone else" to Q2, are you a carer?

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* 4. Was your call answered in a timely manner?

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* 5. If after speaking with an operator, a call back was arranged, how long did you wait for a call back?

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* 6. Did the 111 service resolve your needs over the phone, or were you passed to
another service?

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* 7. If not, which service did resolve your needs:

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* 8. Did you find it easy to access the 111 service?

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* 9. How many times have you attempted to access the 111 service in the last 6 months?

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* 10. How would you rate your experience of using the 111 service?

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* 11. Please tell us what you liked about the 111 service?

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* 12. Please tell us what you didn’t like about the 111 service?

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* 13. In your opinion how could the 111 service be improved?

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* 14. Is there anything else you would like to tell us?

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