Velindre Satellite Radiotherapy Unit at Nevill Hall Hospital

In order for Velindre Cancer Centre to reach as many patients as possible, we are working with your health boards to establish a satellite radiotherapy unit at Nevill Hall Hospital in Abergavenny. As many of you know, radiotherapy patients travel to VCC everyday – Monday to Friday – for up to six weeks for their treatment programme. By establishing a satellite unit in Nevill Hall we can care for patients closer to home, minimise travel times to the unit and ensure patients receive the same, highly respected Velindre treatment, support and care from our staff.

Across south east Wales, approximately 4,500 patients a year are referred to VCC for radiotherapy treatment. The new unit will deliver safe, high quality services but we also want to make sure that it delivers a first class patient experience throughout their treatment journey.

We have worked with our health board partners, as well as patient groups on what we need to include within the unit, but now we would like you to play a part in influencing its design.

The following questions plot your journey to and through our proposed satellite radiotherapy unit, hopefully giving you an idea of what it would be like to visit the unit.

Completing the survey will take no longer than 10 minutes and all responses will be considered as we finalise the design for the Velindre satellite radiotherapy unit.

The survey is open until 5th March.

Thank you in advance for your time and answers.

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Arriving at the unit

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* 1. How do you currently travel to VCC for your treatment?

Public transport

Car (by myself)

Car (driven by family member / friend)

Taxi

Hospital transport (ambulance)

Hospital transport (car)

Volunteer driver

Other (please specify)

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* 2. Would you require support with travel?

Yes

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* 3. How far do you live from the satellite unit at Nevill Hall?

Within 5 miles

Within 6-10 miles

Within 11-15 miles

Within 16-20 miles

21+ miles

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* 4. The satellite unit will have its own dedicated parking but how could we improve your overall travel experience?

Electric vehicle charge points

Drop off area outside unit

Clear postcode for my satnav

Have a dedicated bus stop

Park and ride

Dedicated waiting area for hospital transport

Automatic number plate recognition to operate the barrier to the car park

All of them

Other (please specify)

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* 5. Would you like to see a dedicated waiting area for patients arriving and going home via hospital transport?

Yes

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* 6. Are you able to walk from the dedicated car park – which is approx. 100m from the main entrance?

Yes

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Landscaping

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* 7. Would you use an outside seating area within the grounds of the unit?

Yes

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* 8. Rank the importance of the following elements (1 being most important and 7 being least important)…

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* 9. With the unit being within a site of special scientific interest, how could we improve the unit’s outdoor space?

Bird feeders

Nesting boxes

Covered seating areas

Pathway lighting for winter periods

Art sculptures

All of them

Other (please specify)

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Unit waiting area

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* 10. Do you feel comfortable using an automatic check-in system?

Yes

Maybe, but I would prefer to know there’s staff to help

No, I want to check-in with a member of staff

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* 11. What method would you like us to use to advise if there are any delays? Do you want to be told of any waiting delays on screens in the area?

Screens in the waiting area

Text message

In person by the receptionist

Other (please specify)

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* 12. How would you like to see the seats laid out in the waiting area? Please rank your preference 1 to 6

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* 13. How could we further improve your waiting experience?

Mural art on the wall by a local artist

WiFi connection

Sockets for laptops / mobile phones

Television screens for showing news / programmes

Quiet zone

Screens showing public health messages and information for cancer patients

All of them

Other (please specify)

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* 14. What refreshment services do you prefer to use?

A refreshment machine

Happy to walk to a café nearby (in the main hospital)

Other (please specify)

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* 15. How important is it to see the Velindre Cancer Centre brand at the unit?

Very important

Somewhat important

Neither important or unimportant

Somewhat unimportant

Very unimportant

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* 16. What colours would you prefer to see in this area?

Muted pastel colours

Bright colours

White and grey

Beige / magnolia

Other (please specify)

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* 17. What could we do to promote the unit to patients?

Open evenings

Leaflets to GPs

Patient engagement sessions

Local newspaper / radio

Social media

Cancer networks

Cancer charities

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* 18. What are your views on having a radiotherapy unit locally to you?

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* 19. We are asking questions about you, so we get a better idea of how to meet your needs, from ensuring your spiritual needs are recognised, accessibility and providing a safe and inclusive space. So we thank you for taking the time to fill this section in.

Tell us more about you.

Gender

Age

Religion

Sexual orientation

Do you have an impairment or disability you would like to tell us about?

Velindre Satellite Radiotherapy Unit at Nevill Hall Hospital

Question Title

Arriving at the unit

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* 1. How do you currently travel to VCC for your treatment?

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* 2. Would you require support with travel?

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* 3. How far do you live from the satellite unit at Nevill Hall?

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* 4. The satellite unit will have its own dedicated parking but how could we improve your overall travel experience?

Question Title

* 5. Would you like to see a dedicated waiting area for patients arriving and going home via hospital transport?

Question Title

* 6. Are you able to walk from the dedicated car park – which is approx. 100m from the main entrance?

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Landscaping

Question Title

* 7. Would you use an outside seating area within the grounds of the unit?

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* 8. Rank the importance of the following elements (1 being most important and 7 being least important)…

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* 9. With the unit being within a site of special scientific interest, how could we improve the unit’s outdoor space?

Question Title

Unit waiting area

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* 10. Do you feel comfortable using an automatic check-in system?

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* 11. What method would you like us to use to advise if there are any delays? Do you want to be told of any waiting delays on screens in the area?

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* 12. ﻿How would you like to see the seats laid out in the waiting area? Please rank your preference 1 to 6

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* 13. How could we further improve your waiting experience?

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* 14. What refreshment services do you prefer to use?

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* 15. How important is it to see the Velindre Cancer Centre brand at the unit?

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* 16. What colours would you prefer to see in this area?

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* 17. What could we do to promote the unit to patients?

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* 18. What are your views on having a radiotherapy unit locally to you?

Question Title

* 19. We are asking questions about you, so we get a better idea of how to meet your needs, from ensuring your spiritual needs are recognised, accessibility and providing a safe and inclusive space. So we thank you for taking the time to fill this section in.Tell us more about you.

* 12. How would you like to see the seats laid out in the waiting area? Please rank your preference 1 to 6

* 19. We are asking questions about you, so we get a better idea of how to meet your needs, from ensuring your spiritual needs are recognised, accessibility and providing a safe and inclusive space. So we thank you for taking the time to fill this section in.

Tell us more about you.