British Thyroid Foundation Feedback Survey 2019

The BTF was founded in 1991 with the aim of providing reliable and evidence-based information to people affected by thyroid disorders. Listening to patients’ needs and campaigning for improvements in their care has always been a priority for the BTF and therefore the opinions of our members and supporters enable us to reflect on our activities and their impact, as well as help us to plan the work we do in the future.

Please would you complete the following short questionnaire by 29 March 2019. We will report back on the results of the survey through the BTF News (our members' newsletter) and the BTF website (www.btf-thyroid.org). Thank you.

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* 1. On a scale from 1 (not at all useful) to 4 (very useful), please rate how useful each of the following BTF services are. If you've never used them please indicate so by ticking option 2 (never used them).

  1. Not useful 2. Never used them 3. Quite useful 4. Very useful
BTF campaigns and projects (e.g. Pregnancy and Iodine, Children, Thyroid Eye Disease, Thyroid Cancer, Hypothyroidism)
Telephone helpline
BTF patient information events
Fundraising information
Patient literature
BTF website
Local support groups
BTF News (BTF members' newsletter)
Medical query service

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* 2. Over the next three years I believe the BTF should have the following priorities: please rate your answers from 1 (least priority) to 6 (highest priority)

  1 2 3 4 5 6
Funding research
Providing more patient information
Promoting key messages to medical professionals
Raising the profile of thyroid disease in the media
Developing and growing the local support group network
Holding more patient information events

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* 3. During the last two years have you contacted the BTF by any of the following means?

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* 4. Over the past two years, if you have contacted the BTF by telephone, email, letter or social media were you satisfied with the service you received?

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* 5. If you are a BTF member do you feel that you are getting value for money?

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* 6. If you answered 'No' to the previous question please let us know how you think the membership service could be improved.

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* 7. If you receive the BTF News (members' newsletter) do you find it useful? Please add comments to explain your answer.

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* 8. In the last 12 months, have you used the BTF website to find any information or support?

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* 9. If you answered yes to the previous question did you find the information you wanted?

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* 10. Would you recommend the BTF to your family and friends?

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