Notting Hill Genesis Residents Survey - August 2019 

Thank you very much for taking the time to complete this survey.

The information gathered will be anonymous except when respondents have stipulated otherwise or requested assistance with any of the specific matters addressed in the survey.

If you would like me to help with any of the issues you have raised in this survey or anything else, then please contact me directly as below:
E: buckk@parliament.uk T: 0208 968 7999

Kind regards,
Karen Buck MP

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* 1. Overall, how satisfied are you with Notting Hill Genesis Housing Association?

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* 2. Reason for Level of Satisfaction with Notting Hill Genesis. 

Please write your reason for your previous answer below. 

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* 3. Thinking about how things have changed over the past few years, overall, do you think Notting Hill Genesis are getting better, worse or have they stayed the same? Please tick one response

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* 4. When it comes to reporting issues to Notting Hill Genesis, do you find it easy or difficult to make contact with them? Please tick one response

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* 5. Do you have any experiences, good or bad, when you have reported problems to Notting Hill Genesis?  Please write your answer below  

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* 6. If you’ve been promised action (e.g repairs) from Notting Hill Genesis, generally have they stuck to this and the timings they gave you? Please tick one response

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* 7. Q6. To what extent do you agree or disagree with the following statements about service charges?

Please select one response per statement

  Strongly Agree  Slightly Agree  Neutral Slightly Disagree  Strongly Disagree 
The services charges from NHG are easy to understand
I know what I am paying for when it comes to the service charge
My service charge represents good value for money

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* 8. To what extent do you agree or disagree with the following statements?

Please select one response per statement

  Strongly Agree  Slightly Agree  Neutral Slightly Disagree  Strongly Disagree 
I understand what my Band and Priority Date means
I understand my chances of moving
My Band and Priority Date reflects my situation
The system of prioritising housing transfer cases is fair

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* 9. If you have reported cases of anti-social behaviour to Notting Hill Genesis, how have you found their response? Please select one response

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* 10. If you have any final thoughts or comments about your experiences with Notting Hill Genesis, please write them below. 

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* 11. Would you like to sign up to my monthly newsletter?

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* 12. Please fill in your details below if you'd like to get my newsletter or if you would like me to contact you.

0 of 12 answered
 

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