Customer Feedback Survey

Have you utilised our reserved spaces for Disabled Badge holders, located in the main car park?
Disabled Badge holder parking space

Question Title

* 1. Have you utilised our reserved spaces for Disabled Badge holders, located in the main car park?
Disabled Badge holder parking space

There are designated drop off points located immediately outside the entrances to the Terminal building. Have you utilised these?
Drop-off outside terminal building

Question Title

* 2. There are designated drop off points located immediately outside the entrances to the Terminal building. Have you utilised these?
Drop-off outside terminal building

How do you rate the location of the taxi rank and bus stop, in front of the terminal building?
Taxi rank and bus station

Question Title

* 3. How do you rate the location of the taxi rank and bus stop, in front of the terminal building?
Taxi rank and bus station

Have you used any of the four licensed accessible taxi operators that operate within the Island? Please click here for contact telephone numbers and further information.

Question Title

* 4. Have you used any of the four licensed accessible taxi operators that operate within the Island? Please click here for contact telephone numbers and further information.

Have you pre-booked special assistance through your airline and/or tour operator in the past? For general enquiries regarding special assistance at the airport, please contact the Airport Information Desk on +44 (0)1481 237267.
Pre-book special assistance

Question Title

* 5. Have you pre-booked special assistance through your airline and/or tour operator in the past? For general enquiries regarding special assistance at the airport, please contact the Airport Information Desk on +44 (0)1481 237267.
Pre-book special assistance

How would you rate the accessible facilities within the Main Concourse area?

Question Title

* 6. How would you rate the accessible facilities within the Main Concourse area?

  Excellent Average Poor N/A
Check-in desk area
Check-in desks
Seating
Seating in Main Concourse
Accessible toilet on ground floor
Accessible toilet on ground floor - main concourse
Security Search Comb
Security Search Comb
Are there any improvements that could be made to the desk height throughout the terminal building?

Question Title

* 7. Are there any improvements that could be made to the desk height throughout the terminal building?

Have you utilised the lift in the centre of the Concourse? If yes, please provide feedback on your experience.
Lift

Question Title

* 8. Have you utilised the lift in the centre of the Concourse? If yes, please provide feedback on your experience.
Lift

Do you have any feedback on how we could improve the stairs within the centre of the Concourse?

Question Title

* 9. Do you have any feedback on how we could improve the stairs within the centre of the Concourse?

How would you rate the accessible facilities within the upstairs (first floor) Main Concourse area?

Question Title

* 10. How would you rate the accessible facilities within the upstairs (first floor) Main Concourse area?

  Excellent Average Poor N/A
Caffe Ritazza (located upstairs on the first floor)
Caffe Ritazza
Accessible toilet located upstairs on first floor
Accessible toilet on first floor
To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.

Have you utilised this area?

Question Title

* 11. To make your journey easier we have created a priority seating area in the Departure Lounge, reserved for anyone requiring special assistance. Staff will be able to direct you to this.

Have you utilised this area?

How would you would rate the accessible facilities within the Departure Lounge:

Question Title

* 12. How would you would rate the accessible facilities within the Departure Lounge:

  Excellent Average Poor N/A
Seating
Seating - departure lounge
The Food Village Restaurant
Food Village Restaurant
Accessible toilet (departure lounge)
Accessible toilet in departure lounge
Are our staff members helpful when you request special assistance?

Question Title

* 13. Are our staff members helpful when you request special assistance?

Is our Special Assitance information on www.airport.gg easy to find?

Question Title

* 14. Is our Special Assitance information on www.airport.gg easy to find?

DisabledGo have produced a range of useful access guides for Guernsey Airport. Have you utilised these in the past?

Question Title

* 15. DisabledGo have produced a range of useful access guides for Guernsey Airport. Have you utilised these in the past?

Are there any obstacles or barriers that prevent you from moving safely around our Airport terminal building?

Question Title

* 16. Are there any obstacles or barriers that prevent you from moving safely around our Airport terminal building?

Do you have any ideas on how we could make Guernsey Airport a more accessible environment. If so, we would love to hear from you:

Question Title

* 17. Do you have any ideas on how we could make Guernsey Airport a more accessible environment. If so, we would love to hear from you:

 
100% of survey complete.

T