* Please state which manufacturer you work for (if any), if the workshop is manufacturer owned and your location (country and state/ region). Example answer: Volvo, No, UK London

* Is the workshop paperless? If not how many pieces of paper are used for a standard service including any printout required?

* The process for writing what mechanical work you perform (write up/ story) is

* The process for write ups include

* How do you access workshop manuals

* How do you access workshop manuals part 2

* Spare parts record keeping

* The diagnostic laptop

* What is the diagnostic program used to connect to the vehicles

* On a standard service

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