SGF CRIME SURVEY 2016

General Overview

Retail Crime Survey 2016

We know that in-store crime is an important issue for our members. We know that many of our members feel that the police and courts do not take in-store crime seriously enough.

To this end we believe that to help us try and raise awareness of this with our politicians and legal system, it is vital that we can report on the incidents taking place in our members' stores and show them the true cost of retail crime within our industry.

Please therefore complete this survey to allow us to collate the survey results and produce a report. This will be launched at our 2017 Crime Seminar, which will be held at Tulliallan Police College on 15th February. Please note this date in your diary; we would love you to join us on the day to strengthen our voice with the police, court system and others involved in reducing the impact crime has on our businesses.

I very much appreciate your support on this.

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* 1. Please let us know which region your store is in.

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* 2. Do you know your local Community Police Officer or Communities Inspector?

Yes

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* 3. Over the last 12 months, how often have the following incidents occurred in your store?

	Daily	Weekly	Monthly	Annually	Never
Shoplifting	Shoplifting Daily	Shoplifting Weekly	Shoplifting Monthly	Shoplifting Annually	Shoplifting Never
Break-ins	Break-ins Daily	Break-ins Weekly	Break-ins Monthly	Break-ins Annually	Break-ins Never
Violence Against Staff	Violence Against Staff Daily	Violence Against Staff Weekly	Violence Against Staff Monthly	Violence Against Staff Annually	Violence Against Staff Never
Armed Robbery	Armed Robbery Daily	Armed Robbery Weekly	Armed Robbery Monthly	Armed Robbery Annually	Armed Robbery Never
Store Vandalism	Store Vandalism Daily	Store Vandalism Weekly	Store Vandalism Monthly	Store Vandalism Annually	Store Vandalism Never
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Daily	Verbal/Physical Abuse when sale refused Weekly	Verbal/Physical Abuse when sale refused Monthly	Verbal/Physical Abuse when sale refused Annually	Verbal/Physical Abuse when sale refused Never
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Daily	Verbal/Physical Abuse when asking for proof of age Weekly	Verbal/Physical Abuse when asking for proof of age Monthly	Verbal/Physical Abuse when asking for proof of age Annually	Verbal/Physical Abuse when asking for proof of age Never
Employee Theft	Employee Theft Daily	Employee Theft Weekly	Employee Theft Monthly	Employee Theft Annually	Employee Theft Never
Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability)	Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability) Daily	Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability) Weekly	Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability) Monthly	Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability) Annually	Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability) Never

Additional Comments

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* 4. Is it your perception that the following incidents are becoming more or less frequent?

	More Frequent	Less Frequent	About the Same
Shoplifting	Shoplifting More Frequent	Shoplifting Less Frequent	Shoplifting About the Same
Break-ins	Break-ins More Frequent	Break-ins Less Frequent	Break-ins About the Same
Violence Against Staff	Violence Against Staff More Frequent	Violence Against Staff Less Frequent	Violence Against Staff About the Same
Armed Robbery	Armed Robbery More Frequent	Armed Robbery Less Frequent	Armed Robbery About the Same
Store Vandalism	Store Vandalism More Frequent	Store Vandalism Less Frequent	Store Vandalism About the Same
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused More Frequent	Verbal/Physical Abuse when sale refused Less Frequent	Verbal/Physical Abuse when sale refused About the Same
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age More Frequent	Verbal/Physical Abuse when asking for proof of age Less Frequent	Verbal/Physical Abuse when asking for proof of age About the Same
Employee Theft	Employee Theft More Frequent	Employee Theft Less Frequent	Employee Theft About the Same
Hate Crime	Hate Crime More Frequent	Hate Crime Less Frequent	Hate Crime About the Same

Additional Comments

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* 5. When you report the following incidents to the police by phone how do you find their response?

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful
Break-ins	Break-ins Very Helpful	Break-ins Satisfactory	Break-ins Unsatisfactory	Break-ins Very Unhelpful
Violence Against Staff	Violence Against Staff Very Helpful	Violence Against Staff Satisfactory	Violence Against Staff Unsatisfactory	Violence Against Staff Very Unhelpful
Armed Robbery	Armed Robbery Very Helpful	Armed Robbery Satisfactory	Armed Robbery Unsatisfactory	Armed Robbery Very Unhelpful
Store Vandalism	Store Vandalism Very Helpful	Store Vandalism Satisfactory	Store Vandalism Unsatisfactory	Store Vandalism Very Unhelpful
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Helpful	Verbal/Physical Abuse when sale refused Satisfactory	Verbal/Physical Abuse when sale refused Unsatisfactory	Verbal/Physical Abuse when sale refused Very Unhelpful
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Helpful	Verbal/Physical Abuse when asking for proof of age Satisfactory	Verbal/Physical Abuse when asking for proof of age Unsatisfactory	Verbal/Physical Abuse when asking for proof of age Very Unhelpful
Employee Theft	Employee Theft Very Helpful	Employee Theft Satisfactory	Employee Theft Unsatisfactory	Employee Theft Very Unhelpful
Hate Crime	Hate Crime Very Helpful	Hate Crime Satisfactory	Hate Crime Unsatisfactory	Hate Crime Very Unhelpful

Additional Comments

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* 6. When you report the following incidents to the police by e-mail how do you find their response?

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful
Break-ins	Break-ins Very Helpful	Break-ins Satisfactory	Break-ins Unsatisfactory	Break-ins Very Unhelpful
Violence Against Staff	Violence Against Staff Very Helpful	Violence Against Staff Satisfactory	Violence Against Staff Unsatisfactory	Violence Against Staff Very Unhelpful
Armed Robbery	Armed Robbery Very Helpful	Armed Robbery Satisfactory	Armed Robbery Unsatisfactory	Armed Robbery Very Unhelpful
Store Vandalism	Store Vandalism Very Helpful	Store Vandalism Satisfactory	Store Vandalism Unsatisfactory	Store Vandalism Very Unhelpful
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Helpful	Verbal/Physical Abuse when sale refused Satisfactory	Verbal/Physical Abuse when sale refused Unsatisfactory	Verbal/Physical Abuse when sale refused Very Unhelpful
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Helpful	Verbal/Physical Abuse when asking for proof of age Satisfactory	Verbal/Physical Abuse when asking for proof of age Unsatisfactory	Verbal/Physical Abuse when asking for proof of age Very Unhelpful
Employee Theft	Employee Theft Very Helpful	Employee Theft Satisfactory	Employee Theft Unsatisfactory	Employee Theft Very Unhelpful
Hate Crime	Hate Crime Very Helpful	Hate Crime Satisfactory	Hate Crime Unsatisfactory	Hate Crime Very Unhelpful

Additional Comments

Question Title

* 7. When the police attend your premises to take your statement how do you find their response?

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful
Break-ins	Break-ins Very Helpful	Break-ins Satisfactory	Break-ins Unsatisfactory	Break-ins Very Unhelpful
Violence Against Staff	Violence Against Staff Very Helpful	Violence Against Staff Satisfactory	Violence Against Staff Unsatisfactory	Violence Against Staff Very Unhelpful
Armed Robbery	Armed Robbery Very Helpful	Armed Robbery Satisfactory	Armed Robbery Unsatisfactory	Armed Robbery Very Unhelpful
Store Vandalism	Store Vandalism Very Helpful	Store Vandalism Satisfactory	Store Vandalism Unsatisfactory	Store Vandalism Very Unhelpful
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Helpful	Verbal/Physical Abuse when sale refused Satisfactory	Verbal/Physical Abuse when sale refused Unsatisfactory	Verbal/Physical Abuse when sale refused Very Unhelpful
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Helpful	Verbal/Physical Abuse when asking for proof of age Satisfactory	Verbal/Physical Abuse when asking for proof of age Unsatisfactory	Verbal/Physical Abuse when asking for proof of age Very Unhelpful
Employee Theft	Employee Theft Very Helpful	Employee Theft Satisfactory	Employee Theft Unsatisfactory	Employee Theft Very Unhelpful
Hate Crime	Hate Crime Very Helpful	Hate Crime Satisfactory	Hate Crime Unsatisfactory	Hate Crime Very Unhelpful

Additional Comments

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* 8. How likely are you to report each of the following incidents to the police?

	Very Likely	Likely	Unlikely	Very Unlikely
Shoplifting	Shoplifting Very Likely	Shoplifting Likely	Shoplifting Unlikely	Shoplifting Very Unlikely
Break-ins	Break-ins Very Likely	Break-ins Likely	Break-ins Unlikely	Break-ins Very Unlikely
Violence Against Staff	Violence Against Staff Very Likely	Violence Against Staff Likely	Violence Against Staff Unlikely	Violence Against Staff Very Unlikely
Armed Robbery	Armed Robbery Very Likely	Armed Robbery Likely	Armed Robbery Unlikely	Armed Robbery Very Unlikely
Store Vandalism	Store Vandalism Very Likely	Store Vandalism Likely	Store Vandalism Unlikely	Store Vandalism Very Unlikely
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Likely	Verbal/Physical Abuse when sale refused Likely	Verbal/Physical Abuse when sale refused Unlikely	Verbal/Physical Abuse when sale refused Very Unlikely
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Likely	Verbal/Physical Abuse when asking for proof of age Likely	Verbal/Physical Abuse when asking for proof of age Unlikely	Verbal/Physical Abuse when asking for proof of age Very Unlikely
Employee Theft	Employee Theft Very Likely	Employee Theft Likely	Employee Theft Unlikely	Employee Theft Very Unlikely
Hate Crime	Hate Crime Very Likely	Hate Crime Likely	Hate Crime Unlikely	Hate Crime Very Unlikely

Additional Comments

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* 9. In 2015 how many working days did you lose to staff appearing in court?

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* 10. How satisfied were you with the police keeping you up to date on the progress of your report?

	Very Helpful	Satisfactory	Unsatisfactory	Very Unhelpful
Shoplifting	Shoplifting Very Helpful	Shoplifting Satisfactory	Shoplifting Unsatisfactory	Shoplifting Very Unhelpful
Break-ins	Break-ins Very Helpful	Break-ins Satisfactory	Break-ins Unsatisfactory	Break-ins Very Unhelpful
Violence Against Staff	Violence Against Staff Very Helpful	Violence Against Staff Satisfactory	Violence Against Staff Unsatisfactory	Violence Against Staff Very Unhelpful
Armed Robbery	Armed Robbery Very Helpful	Armed Robbery Satisfactory	Armed Robbery Unsatisfactory	Armed Robbery Very Unhelpful
Store Vandalism	Store Vandalism Very Helpful	Store Vandalism Satisfactory	Store Vandalism Unsatisfactory	Store Vandalism Very Unhelpful
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Helpful	Verbal/Physical Abuse when sale refused Satisfactory	Verbal/Physical Abuse when sale refused Unsatisfactory	Verbal/Physical Abuse when sale refused Very Unhelpful
Verbal/Physical Abuse when asking for proof of age	Verbal/Physical Abuse when asking for proof of age Very Helpful	Verbal/Physical Abuse when asking for proof of age Satisfactory	Verbal/Physical Abuse when asking for proof of age Unsatisfactory	Verbal/Physical Abuse when asking for proof of age Very Unhelpful
Employee Theft	Employee Theft Very Helpful	Employee Theft Satisfactory	Employee Theft Unsatisfactory	Employee Theft Very Unhelpful
Hate Crime	Hate Crime Very Helpful	Hate Crime Satisfactory	Hate Crime Unsatisfactory	Hate Crime Very Unhelpful

Additional Comments

Question Title

* 11. For the incidents you have reported to the police, have you been satisfied with the penalties imposed?

	Very Satisfied	Satisfied	Unsatisfied	PenaltyUnknown
Shoplifting	Shoplifting Very Satisfied	Shoplifting Satisfied	Shoplifting Unsatisfied	Shoplifting PenaltyUnknown
Break-ins	Break-ins Very Satisfied	Break-ins Satisfied	Break-ins Unsatisfied	Break-ins PenaltyUnknown
Violence Against Staff	Violence Against Staff Very Satisfied	Violence Against Staff Satisfied	Violence Against Staff Unsatisfied	Violence Against Staff PenaltyUnknown
Armed Robbery	Armed Robbery Very Satisfied	Armed Robbery Satisfied	Armed Robbery Unsatisfied	Armed Robbery PenaltyUnknown
Store Vandalism	Store Vandalism Very Satisfied	Store Vandalism Satisfied	Store Vandalism Unsatisfied	Store Vandalism PenaltyUnknown
Verbal/Physical Abuse when sale refused	Verbal/Physical Abuse when sale refused Very Satisfied	Verbal/Physical Abuse when sale refused Satisfied	Verbal/Physical Abuse when sale refused Unsatisfied	Verbal/Physical Abuse when sale refused PenaltyUnknown
Verbal/Physical Abuse when asked for proof of age	Verbal/Physical Abuse when asked for proof of age Very Satisfied	Verbal/Physical Abuse when asked for proof of age Satisfied	Verbal/Physical Abuse when asked for proof of age Unsatisfied	Verbal/Physical Abuse when asked for proof of age PenaltyUnknown
Employee Theft	Employee Theft Very Satisfied	Employee Theft Satisfied	Employee Theft Unsatisfied	Employee Theft PenaltyUnknown
Hate Crime	Hate Crime Very Satisfied	Hate Crime Satisfied	Hate Crime Unsatisfied	Hate Crime PenaltyUnknown

Additional Comments

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* 12. If you could, how would you make crime reporting easier?

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* 13. Please estimate how much retail crime (Theft, Vandalism, Violence etc.) has cost your store for the full year of 2015?

Theft

Vandalism

Robberies

Violence

Estimated Total in 2014 (including items above)

Question Title

* 1. Please let us know which region your store is in.

Question Title

* 2. Do you know your local Community Police Officer or Communities Inspector?

Question Title

* 3. Over the last 12 months, how often have the following incidents occurred in your store?

Question Title

* 4. Is it your perception that the following incidents are becoming more or less frequent?

Question Title

* 5. When you report the following incidents to the police by phone how do you find their response?

Question Title

* 6. When you report the following incidents to the police by e-mail how do you find their response?

Question Title

* 7. When the police attend your premises to take your statement how do you find their response?

Question Title

* 8. How likely are you to report each of the following incidents to the police?

Question Title

* 9. In 2015 how many working days did you lose to staff appearing in court?

Question Title

* 10. How satisfied were you with the police keeping you up to date on the progress of your report?

Question Title

* 11. For the incidents you have reported to the police, have you been satisfied with the penalties imposed?

Question Title

* 12. If you could, how would you make crime reporting easier?

Question Title

* 13. Please estimate how much retail crime (Theft, Vandalism, Violence etc.) has cost your store for the full year of 2015?

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* 14. Please estimate how much has been spent on security and preventative measures for your store for the full year in 2015?