Brockway and Tower House Medical Centres users survey

Brockway Medical Centre has reached its capacity for extension and we are exploring how best we can ensure improved and extended facilities for the primary health care needs of patients into the future when faced with expected population growth and a changing model of primary healthcare.
It is proposed to close Brockway Medical Centre by relocating all patients to improved and extended facilities at Tower House Medical Centre which is to be extended by the acquisition of the Weston College building adjacent.
Such a move will provide a larger number of consulting and treatment rooms than are currently available at both existing sites combined and a large administration hub to support all of the practice sites in Nailsea, Backwell and Long Ashton.
Crucially this means;
Patients who are currently treated in the centre of Nailsea will still receive their treatment in the centre of Nailsea but from updated and purpose built premises which has additional patient facilities.
You will continue to be treated by the same medical staff as your presently are.
The practice will have more expansive and appropriate facilities in an administration hub to deliver all of its administrative functions which support good patient care.
As and when more clinical capacity is required at the sites in Backwell and Long Ashton further administrative functions could be transferred from those sites into the administrative hub to create clinical capacity without moving out of the existing buildings in the heart of those communities   
We would like to reassure you that we are committed to ensuring that all Tyntesfield Medical Group patients will continue to receive the best quality services from with the minimum of disruption as the required building works are embarked upon. It will be business as usual at your usual medical centre until appropriate facilities are ready to move into.
To help us ensure any impact upon you is minimal we would like to hear from you below and understand how you currently use Brockway and Tower House Medical Centres.  
We would like to reassure you that all of your responses will be entirely anonymous and will not be analysed on an individual basis.

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* 1. Are you a patient at:

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* 2. Do you have any immediate questions, concerns or observations about the proposal to improve the facilities in Nailsea?

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* 3. How long have you been a patient at your medical centre?

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* 4. Which best describes how frequently you use your medical centre

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* 5. Typically what time of day do you visit the medical centre

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* 6. Approximately how far away do you live from your medical centre 

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* 7. The medical centres are currently 0.3 miles apart. If we were to close Brockway would that mean you have ......... 

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* 8. For a typical journey how do you normally get to your medical centre

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* 9. Thinking of your medical centre overall how satisfied or dissatisfied are you with the service you typically receive

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* 10. What do you personally consider works very well at your medical centre?

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* 11. What do you personally think could be improved at your medical centre

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* 12. How do you rate your medical centre building and general facilities

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* 13. How do you rate your medical centre ease of access in and around the building

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* 14. How do you rate the support and advice you get from your medical professionals overall

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* 15. How do you rate your ease of getting an appointment

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* 16. How do you rate the surgery opening times

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* 17. In terms of the GP you see at an appointment is your preference

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* 18. In terms of ease of booking an appointment would you prefer

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* 19. In terms of type of appointment available if you have a minor health concern  do you prefer

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* 20. What additional support (if any) do you requires to access care?

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* 21. Do you have any further comments which could assist in planning future healthcare in Nailsea? 

0 of 21 answered
 

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