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* 1. I found it easy getting through to someone at the practice by phone

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* 2. I would describe my overall experience as good

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* 3. I found the receptionist to be helpful

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* 4. I received good care at my last appointment

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* 5. I felt I was given enough time at my appointment

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* 6. I felt I was listened too at my appointment

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* 7. I was treated with care and concern

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* 8. I felt involved in decisions made about my care and treatment

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* 9. I had confidence and trust with the clinican that I saw

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* 10. I felt my needs were met

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* 11. I find the online service easy to use

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* 12. Any Other Comments

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