Register Office - Customer satisfaction Question Title * 1. Please tell us which of our services you used? Appointment to register a birth Appointment to give notice for marriage or civil partnership Appointment to register a death Appointment to register a neonatal death Appointment to register a stillbirth Book a citizenship ceremony Book a commitment, naming or renewal of vows ceremony Book a marriage or civil partnership ceremony Corrections and re-registrations First certificate following a declaration Internal request for copy certificates Request a copy certificate Appointment with the Ceremony Co-ordinator Change of name deeds Other (please specify) OK Question Title * 2. How convenient was the appointment time you were given? Convenient Somewhat convenient Not convenient N/A - I did not have an appointment Other (please specify) OK Question Title * 3. How did you contact us? Online Face to Face Telephone Other (please specify) OK Question Title * 4. Where did your appointment take place? Register Office University Hospital Comments OK Question Title * 5. How satisfied were you with the standard of our accommodation? Good Satisfactory Poor N/A Reception area Reception area Good Reception area Satisfactory Reception area Poor Reception area N/A Interview rooms Interview rooms Good Interview rooms Satisfactory Interview rooms Poor Interview rooms N/A Ceremony rooms Ceremony rooms Good Ceremony rooms Satisfactory Ceremony rooms Poor Ceremony rooms N/A Comments OK Question Title * 6. How welcoming and friendly were the reception staff when you arrived at our office? Very welcoming Somewhat welcoming Not very welcoming Other (please specify) OK Question Title * 7. Were you kept waiting long before your appointment started? Yes No Other (please specify) OK Question Title * 8. Overall, how would you rate the service you received from staff at the Register Office? Excellent Satisfactory Poor OK Question Title * 9. Is there any feedback you would like to leave for the Register Office? OK DONE