Developing services to meet patients' expectations

What things are most important to you about the health and care services you receive in Portsmouth? What do you think is most important in terms of how you might be able to manage any health condition you have better?

We want to develop a list of expectations that help us to build into our contracts for services the things you think are most important. It will help us to plan and develop the right level of support, and deliver it in the most appropriate way, for patients in Portsmouth. Initially we want to look at those services that are provided out of hospital, in the community or linked to GP surgeries. We are particularly interested in the  way services are provided, how you might manage your own health condition better day to day, what support you might need or how that might be provided and whether this generally helps you to cope better.

So, our list of expectations is really about making sure patients' interests are represented fully in any discussions about the way services for the future are developed. It's the first step and there will be many different opportunities to engage in the future but we wanted to ensure we had an initial list of expectations that are important to people in terms of the care and support they receive, as well as the impact this has on them.

A similar piece of work, undertaken in Gosport, has formed the basis for this list. Now we want to check that with people in Portsmouth to see if it feels right. 

You can see our list on our website here.

Once you have had a look at the list we would really appreciate it if you could answer a few questions.

If you have any thoughts or feedback we would be really pleased to hear from you. You can tell us through this survey - and thank you very much for your feedback.

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* 1. What are your initial thoughts on the overall list? How does it feel to you?

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* 2. Is there anything you think is missing that should be included?

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* 3. Are there any expectations that you feel are less important than the others or that we should not be including? Please list, eg A1, C4 etc

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* 4. If you answered yes to Question 3 is there any reason for this?

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* 5. Do you have any other comments?

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