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Repair service survey

Your views and opinions matter to us
Please take 2 minutes to complete this survey and share your views with us!

We’d really like to hear about how the experience was for you and whether our repair service lived up to your expectations; this allows us to check that along with our contractors, we are doing our best for you and gives you the chance to let us know how we can make things better.
1.Before we talk about your repair. Taking everything into account, how satisfied or dissatisfied are you with....
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Don't know/no opinion
the overall service provided to you by your landlord?
the quality of your home?
(based on this repair) the repairs and maintenance service provided by your landlord?
2.Are you a Caledonia or Cordale tenant?
3.If you have it, please enter your 7 digit repair reference:
4.Which contractor carried out the repair?
5.How would you describe the type of repair you required?
6.How satisfied or dissatisfied were you with the following elements from the contractor?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Their communication to confirm the appointment
The time taken before work started
Whether they arrived at the agreed time
The speed at which the work was done
Their friendliness, behaviour and tidiness
The quality of the repair
That the work was done right first time
7.Contact request
Data Protection
We treat all information provided on this form as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.
Current Progress,
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