Your views and opinions matter to us

We’d really like to hear about how the experience was for you and whether our repair service lived up to your expectations; this allows us to check that along with our contractors we are doing our best for you and gives you the chance to let us know how we can make things better.  Please take 2 minutes to complete this survey and share your views with us.  

All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25.  News about winners will appear in our quarterly newsletter.

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* 1. Before we talk about your repair. Taking everything into account, how satisfied or dissatisfied are you with....

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know/no opinion
the overall service provided to you by your landlord?
the quality of your home?
(based on this repair) the repairs and maintenance service provided by your landlord?

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* 2. Please enter your repair reference:

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* 5. How satisfied or dissatisfied were you with the following elements from the contractor?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
Their communication to confirm the appointment
The time taken before work started
Whether they arrived at the agreed time
The speed at which the work was done
Their friendliness, behaviour and tidiness
The quality of the repair
That the work was done right first time

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* 6. Contact request

Data Protection
We treat all information provided on this form as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

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