Feedback from the CA Members on the last Lenders Survey was extremely positive and triggered several meetings with Lenders to improve the mortgage and conveyancing process including workshops with Lloyds Banking Group and Nationwide.

As a result of your input we have met and worked with surveyors, valuers, valuation panels, valuation software providers, RICS, and lenders to share working practices and identify how post offer queries might be reduced.

Now we need to know whether this has made a difference and how your teams view their experiences when dealing with lender processing teams.

Our next meeting in June involves a roundtable discussion with Lenders to further identify effective working practices. Please take 5 minutes to have your say and to help us make a difference to the conveyancing process.

Please complete the survey by Friday 1st of June 2018 and pass on the link to your colleagues and also contacts in other law firms so that we know what is really happening “at the coal face”.

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* 1. Please rank the following lenders between 1 and 5 (1 = poor and  5 = excellent)

  Time holding to get through to the mortgage centre Response times to post offer queries Consistency in the post offer query response from the lender Response time for issue of redemption figures Response time for issue of mortgage offer Clarity of mortgage instructions Actions of the lender in following up on registrations
Barclays
Birmingham Midshires
Halifax
HSBC
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

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* 2. On what percentage of cases do you have to raise a post offer query with the lender?

0 100%
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i We adjusted the number you entered based on the slider’s scale.

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* 3. On what percentage of cases did a revised offer have to be issued?

0 100%
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 4. In the last month, what percentage of your clients have had their mortgage offer withdrawn or declined?

0 100%
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. In the last month, what percentage of cases have you taken an indemnity insurance product to cover such things as lack of building regulations, chancel repair or a title defect?

0 100%
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. What one change would have the biggest impact on speeding up the post mortgage offer process?

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* 7. Please complete the following with your details

Thank you for your help we really appreciate your feedback!

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