We implemented a new telephone system in October 2017 & would like your feedback.

Please think about the LAST time you telephoned the surgery:

* 1. Did you get through first time?

* 2. If not, how many times did you try to get through?

* 3. Were you answered promptly?

* 4. How long were you held in a queue?

* 5. What time did you ring?

* 6. What was your reason for telephoning?
e.g. same day, routine appointment, visit, results, medication, other (please state)

* 7. Did the Receptionist introduce themselves?

* 8. Did you feel that your query was resolved?

* 9. Overall would you rate the experience as:

* 10. Any other comments:

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