Introduction and background

Thank you for using My Account. We value your views and would really appreciate your feedback to help us make improvements to our online services

The data controller is Coventry City Council. The information from this survey will be used to improve our services, the information may be shared with partners to improve service delivery across the city. Your response will be temporarily stored on SurveyMonkey’s secure servers based in the USA. SurveyMonkey undertakes not to disclose the responses to others without lawful grounds.

* What did you use My Account for today? (please select all that apply)

* Overall, how satisfied were you with your My Account online experience today?

* Were you able to complete everything you needed to do today?

T