MARINA: Visitor Feedback Questionnaire Introduction Your feedback is extremely important to us and we would be grateful if you could take a few minutes to let us know about your most recent visit to Shepards Marina. Your responses will help to ensure we continue to improve the services provided to our Marina customers. Thank you. Jock Rafferty - Marine Services Manager. Question Title * 1. Contact and boat information Contact name Boat name Boat type Email Phone Question Title * 2. How did you find our Marina Office administration services at Shepards? Yes No We were easy to contact We were easy to contact Yes We were easy to contact No We answered all your enquiries efficiently We answered all your enquiries efficiently Yes We answered all your enquiries efficiently No We dealt with your booking quickly We dealt with your booking quickly Yes We dealt with your booking quickly No Other comments on our Marina Office administration services: Question Title * 3. How were our Berthing Masters and Yard Operatives at Shepards? Yes No Staff were professional Staff were professional Yes Staff were professional No Staff were helpful Staff were helpful Yes Staff were helpful No Staff were friendly Staff were friendly Yes Staff were friendly No Other comments on our Berthing Masters and Yard Operatives: Question Title * 4. How do you rate the Shepards facilities? Excellent Very Good Good Acceptable Poor N/A Berth allocation Berth allocation Excellent Berth allocation Very Good Berth allocation Good Berth allocation Acceptable Berth allocation Poor Berth allocation N/A Electricity and water on berths Electricity and water on berths Excellent Electricity and water on berths Very Good Electricity and water on berths Good Electricity and water on berths Acceptable Electricity and water on berths Poor Electricity and water on berths N/A Toilets and showers Toilets and showers Excellent Toilets and showers Very Good Toilets and showers Good Toilets and showers Acceptable Toilets and showers Poor Toilets and showers N/A Wi-Fi service Wi-Fi service Excellent Wi-Fi service Very Good Wi-Fi service Good Wi-Fi service Acceptable Wi-Fi service Poor Wi-Fi service N/A Site security Site security Excellent Site security Very Good Site security Good Site security Acceptable Site security Poor Site security N/A Other comments on marina facilities: Question Title * 5. How do you rate The Sugar Store Events Centre at Shepards? Excellent Very Good Good Acceptable Poor N/A Venue Venue Excellent Venue Very Good Venue Good Venue Acceptable Venue Poor Venue N/A Facilities Facilities Excellent Facilities Very Good Facilities Good Facilities Acceptable Facilities Poor Facilities N/A Bar service Bar service Excellent Bar service Very Good Bar service Good Bar service Acceptable Bar service Poor Bar service N/A Other comments on The Sugar Store: Question Title * 6. Was your stay at Shepards value for money? Excellent Above Average Average Below Average Poor N/A Visitor berthing charges Visitor berthing charges Excellent Visitor berthing charges Above Average Visitor berthing charges Average Visitor berthing charges Below Average Visitor berthing charges Poor Visitor berthing charges N/A Electricity charges Electricity charges Excellent Electricity charges Above Average Electricity charges Average Electricity charges Below Average Electricity charges Poor Electricity charges N/A Wi-Fi charges Wi-Fi charges Excellent Wi-Fi charges Above Average Wi-Fi charges Average Wi-Fi charges Below Average Wi-Fi charges Poor Wi-Fi charges N/A Other comments on value for money at the marina: Question Title * 7. Will you be returning to Shepards in the future? Yes No Don't know If no, please tell us why not: Question Title * 8. What could we do to improve your experience next time you visit Shepards? Question Title * 9. How likely is it that you would recommend Shepards Marina to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done