MARINA: Visitor Feedback Questionnaire

Introduction

Your feedback is extremely important to us and we would be grateful if you could take a few minutes to let us know about your most recent visit to Shepards Marina. Your responses will help to ensure we continue to improve the services provided to our Marina customers. Thank you. Jock Rafferty - Marine Services Manager.

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* 1. Contact and boat information

Contact name

Boat name

Boat type

Phone

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* 2. How did you find our Marina Office administration services at Shepards?

	Yes	No
We were easy to contact	We were easy to contact Yes	We were easy to contact No
We answered all your enquiries efficiently	We answered all your enquiries efficiently Yes	We answered all your enquiries efficiently No
We dealt with your booking quickly	We dealt with your booking quickly Yes	We dealt with your booking quickly No

Other comments on our Marina Office administration services:

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* 3. How were our Berthing Masters and Yard Operatives at Shepards?

	Yes	No
Staff were professional	Staff were professional Yes	Staff were professional No
Staff were helpful	Staff were helpful Yes	Staff were helpful No
Staff were friendly	Staff were friendly Yes	Staff were friendly No

Other comments on our Berthing Masters and Yard Operatives:

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* 4. How do you rate the Shepards facilities?

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Berth allocation	Berth allocation Excellent	Berth allocation Very Good	Berth allocation Good	Berth allocation Acceptable	Berth allocation Poor	Berth allocation N/A
Electricity and water on berths	Electricity and water on berths Excellent	Electricity and water on berths Very Good	Electricity and water on berths Good	Electricity and water on berths Acceptable	Electricity and water on berths Poor	Electricity and water on berths N/A
Toilets and showers	Toilets and showers Excellent	Toilets and showers Very Good	Toilets and showers Good	Toilets and showers Acceptable	Toilets and showers Poor	Toilets and showers N/A
Wi-Fi service	Wi-Fi service Excellent	Wi-Fi service Very Good	Wi-Fi service Good	Wi-Fi service Acceptable	Wi-Fi service Poor	Wi-Fi service N/A
Site security	Site security Excellent	Site security Very Good	Site security Good	Site security Acceptable	Site security Poor	Site security N/A

Other comments on marina facilities:

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* 5. How do you rate The Sugar Store Events Centre at Shepards?

	Excellent	Very Good	Good	Acceptable	Poor	N/A
Venue	Venue Excellent	Venue Very Good	Venue Good	Venue Acceptable	Venue Poor	Venue N/A
Facilities	Facilities Excellent	Facilities Very Good	Facilities Good	Facilities Acceptable	Facilities Poor	Facilities N/A
Bar service	Bar service Excellent	Bar service Very Good	Bar service Good	Bar service Acceptable	Bar service Poor	Bar service N/A

Other comments on The Sugar Store:

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* 6. Was your stay at Shepards value for money?

	Excellent	Above Average	Average	Below Average	Poor	N/A
Visitor berthing charges	Visitor berthing charges Excellent	Visitor berthing charges Above Average	Visitor berthing charges Average	Visitor berthing charges Below Average	Visitor berthing charges Poor	Visitor berthing charges N/A
Electricity charges	Electricity charges Excellent	Electricity charges Above Average	Electricity charges Average	Electricity charges Below Average	Electricity charges Poor	Electricity charges N/A
Wi-Fi charges	Wi-Fi charges Excellent	Wi-Fi charges Above Average	Wi-Fi charges Average	Wi-Fi charges Below Average	Wi-Fi charges Poor	Wi-Fi charges N/A

Other comments on value for money at the marina:

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* 7. Will you be returning to Shepards in the future?

Yes

Don't know

If no, please tell us why not:

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* 8. What could we do to improve your experience next time you visit Shepards?

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* 9. How likely is it that you would recommend Shepards Marina to a friend or colleague?

Not at all likely

Extremely likely