B4RN User - Free Phone Number Transfer to VoIP Internet telephone service - Your experience of the process

Help us by sharing your experience of moving from BT (or Sky or..) to a VoIP Internet Phone Service

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* 1. Were you 'In a Contract' or 'Out of a Contract' with your old broadband/phone supplier, when you initiated a telephone switch to a VoIP phone supplier?

In a Contract

Outside of any Contract

Other (please specify)

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* 2. Which telephone + broadband supplier were you with before B4RN?

Sky

PlusNet

Virgin Media

TalkTalk

Other

OTHER (please specify) OR show two answers in box below if you had different broadband and phone suppliers

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* 3. Did you start using a VoIP phone service (E.g. Vonage, Sipgate etc) AFTER you switched to B4RN - if so which one?

Sipgate

Vonage

Other - please tell us 'who' in box below

No - I used a VoIP service before AND after I moved to B4RN

No - I used another traditional phone supplier after we moved to B4RN (e.g. BT, Post Office, etc.)

OTHER VoIP SUPPLIER (please specify)

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* 4. What length of time did it take to transfer your phone service from BT or Sky (or...) to your new VoIP phone supplier

Less than 10 days

More than 10 days

More than 21 days

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* 5. Did your existing broadband and/or phone supplier charge you a 'cancellation fee' or 'exit charge' (ignoring any normal service taken charges you had to pay anyway)?

Yes

Don't remember

Please tell us what you were charged as a 'leaving', 'cancellation' or 'exit' charge in the box below

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* 6. If you now use Vonage VoIP, did you use a B4RN referral voucher link (e.g. in a B4RN eNewsletter) or a referral voucher link from an existing Vonage user (e.g. your local B4RN community project leader, team or even a neighbour)?

Using such a link benefits both yourself (currently YOU get a £50 Amazon voucher after opening an account in this way), plus THEM (whoever gave you the link gets a voucher e.g. B4RN Melling - for more kit for Friday afternoon teach-in sessions OR your local B4RN volunteer team).

Yes

Don't remember

Please tell us how long from taking out your Vonage VoIP account, until you were sent your Amazon Discount Voucher by email? Roughly 30 days, 60 days or you never received one even after using the link?

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* 7. Did you use your VoIP provider to transfer your existing phone number for free from BT, Sky or whoever...?

Yes

I chose a new phone number from my VoIP provider

I don't remember

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* 8. Did you challenge your old broadband and/or phone supplier about any 'cancellation', 'exit' or 'transfer' charges or penalties?

Yes - successfully

Yes - but not successfully

We did not need to challenge them

We were not aware that we could challenge them

Other (please specify)

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* 9. How happy are you with your VoIP telephone service so far?

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* 10. Are you happy to give us your contact details in case we want to ask you a few more confidential questions about your experiences? This section is OPTIONAL

Name

Email Address

Phone Number