Client Feedback Questionnaire - rhw Solicitors LLP

rhw would be grateful if you could provide us with your views on our recent service to you. This helps us monitor and improve our service.

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* 1. Please complete your name and company name (if appropriate)

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* 2. Which Lawyer at rhw has been working on your behalf?

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* 3. Why do/did you choose to use rhw?

Legal Expertise

Efficient service

Accessibility

Cost

Reputation

Good Relationship

Recommendation

Other (please specify)

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* 4. How did you hear about us?

Recommendation

Google search

Yahoo/Bing/Other search engine

Facebook

twitter

Instagram

Advert

Other (please specify)

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* 5. Were we courteous with you at all stages of our interactions with you?

Yes

Other (please specify)

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* 6. Did we answer your calls quickly and satisfactorily?

Yes

Other (please specify)

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* 7. How would you describe our service overall?

	Excellent	Good	Indifferent	Bad
Friendly Service	Friendly Service Excellent	Friendly Service Good	Friendly Service Indifferent	Friendly Service Bad
Efficiency	Efficiency Excellent	Efficiency Good	Efficiency Indifferent	Efficiency Bad
Responsiveness	Responsiveness Excellent	Responsiveness Good	Responsiveness Indifferent	Responsiveness Bad
Clarity of Advice	Clarity of Advice Excellent	Clarity of Advice Good	Clarity of Advice Indifferent	Clarity of Advice Bad
Pace of Service	Pace of Service Excellent	Pace of Service Good	Pace of Service Indifferent	Pace of Service Bad
Professional Approach	Professional Approach Excellent	Professional Approach Good	Professional Approach Indifferent	Professional Approach Bad

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* 8. What is important to you when seeking legal advice?

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* 9. Were you kept sufficiently informed about what was happening with your work?

Yes

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* 10. Were you kept sufficiently informed about our fees and expenses?

Yes

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* 11. Would you recommend our services to others?

Yes (if yes, please add details of anyone you would like us to approach below)

Other (please specify)

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* 12. How would you rate the value for money of our services?

Excellent

Above average

Average

Below average

Poor

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* 13. Please feel free to add any further comments (good or bad) about our service below. Thank you for your feedback.

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* 14. please confirm if you are happy for us to use your feedback on our website or online.

Yes