Introduction

Dear Customer,

Your local transit agency would like to know what you think of the Light Rail System. For example, is it easy to get information about the system? It is easy to pay for the fare? Are the stops and trains clean and comfortable?

We are interested in your replies regarding your current use of the light rail service whether you use the service frequently, occasionally, or even if you rarely use the service.

Most respondents complete the survey in 3-5 minutes. The survey consists of a number of statements, and we would like to know whether you agree or disagree with each of them. Please click the column that shows your reaction to each statement. At the end of the survey, we will ask about some COVID-specific aspects of using the light rail service and about your previous and future use of the service.

This survey is being conducted by light rail systems across North America at the same time, so that they can find out what their passengers think of the service they provide. These organizations will compare the results of the surveys, so that they can learn from each other and work toward giving you even better service.

Your information and your responses will remain confidential and will not be used for any other purpose.

Thank you for completing our survey.

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