WCVA Quality Assurance Survey

Richard Newton Consulting has been appointed by WCVA to explore options for, and develop a business case in respect of quality assurance for voluntary sector organisations in Wales. We would be delighted if you were able to spare a few moments to share your views with us via this survey.

All responses are confidential.

All information collected will be kept in accordance with the WCVA Data Protection Policy and Privacy Statement.

https://wcva.cymru/privacy-notice/

https://wccva.cymru/data-protection/

We are also running a number of focus groups to explore this subject further, which you would be welcome to join- details are available

1.     WCVA Volunteer-led charities – Focus Group 1 on 1st September 10.00am – 11.30am- To book - https://bit.ly/3mAurPc

2.     WCVA Organisations up to 10 staff – Focus Group 2 on Wednesday 1st September 1pm – 2.30pm To Book -   https://bit.ly/3yg4Kpi

3.     WCVA Organisations over 10 staff – Focus Group 3 on Friday 3rd September 10.00am – 11.30am - To Book - https://bit.ly/3sLo2lf

4.     WCVA Organisations holding PQASSO – Focus Group 4 on Friday 3rd September 1pm – 2.30pm - To Book -https://bit.ly/3jfKLD5

5.     WCVA Organisations working in arts & heritage – Focus Group 5 on Monday 6 September 3pm – 4.30pm -To Book - https://bit.ly/3mxLHos

6.     WCVA Quality Assurance in Wales – Disability Wales – Focus Group 6 on Tuesday 7 September 10am – 11.30am - To Book - https://bit.ly/2XVh1TM

7.    WCVA Quality Assurance in Wales – Ethnic Minorities and Youth Support Team Wales (EYST) – Focus Group 7 on Tuesday 7 September 2pm – 3.30pm - To Book - https://bit.ly/3yhfaoT

For further information in respect of this please contact Sharon Hyett at Richard Newton Consulting- sharon@richard-newton.co.uk

Thank you for taking part.

Question Title

* 1. What is the name of your group/ organisation?

Question Title

* 2. In terms of total annual income, what is the size of your group/ organisation?

Less than £5,000

Less than £10,000

Less than £50,000

Less than £100,000

Less than £250,000

Less than £500,000

Less than £1 million

Less than £3 million

Less than £5 million

Less than £10 million

Less than £25 million

Less than £50 million

Less than £100 million

In excess of £100 million

Question Title

* 3. What best describes your group/ organisation? Please choose one.

A charitable organisation (including CIOs) registered with the Charity Commission

Constituted voluntary group but unregistered with a regulatory body e.g. Charity Commission

Informal community or mutual aid group

Industrial and provident society

Social Enterprise (including Community Interest Companies)

Town or Community Council

Other- please complete the box below

Other (please specify)

Question Title

* 4. Which cause area(s) does your organisation work in? Please tick all that apply.

Animal Welfare

Arts and Culture

Disability

Education

Employment

Environment

Equalities

Health

Housing

International

Law and Advocacy

Recreation

Religion

Research

Sport

Social Services/ Care

Training

Youth

Covid support

Heritage

Mental Health& Wellbeing

Poverty

Community

Family support

Bereavement

Aiding Veterans

Childcare/ Play-work

Search and Rescue

Domestic Abuse

Other

Other (please specify)

Question Title

* 5. What best describes the geographical coverage of your organisation? Please choose one.

We are based in Wales and operate across Wales

We are based in Wales and operate across Wales and other nations in the United Kingdom

We are based in Wales and operate in local areas within Wales

We are based outside of Wales but have operational delivery within Wales

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* 6. In respect of Trusted Charity / PQASSO, do you use or have you used these quality systems in your organisation? Please choose one.

Yes, we presently participate in the Trusted Charity / PQASSO assessment process

We did participate in the Trusted Charity / PQASSO assessment process but have chosen not to renew this

We are aware of the Trusted Charity / PQASSO assessment process but have never participated ion them

We are not aware of the Trusted Charity / PQASSO assessment process

Is there any comments you have in respect of your answer? Please complete the box below.

Additional comments

Question Title

* 7. Does your group/ organisation hold any other quality kite marks?

	Yes	No	Considering
Investing in volunteers	Investing in volunteers Yes	Investing in volunteers No	Investing in volunteers Considering
Investors in People	Investors in People Yes	Investors in People No	Investors in People Considering
ISO	ISO Yes	ISO No	ISO Considering
Advice quality Standard	Advice quality Standard Yes	Advice quality Standard No	Advice quality Standard Considering
Internal quality Standard i.e mandated to be part of a network/ association of organisations e.g. Citizens Advice	Internal quality Standard i.e mandated to be part of a network/ association of organisations e.g. Citizens Advice Yes	Internal quality Standard i.e mandated to be part of a network/ association of organisations e.g. Citizens Advice No	Internal quality Standard i.e mandated to be part of a network/ association of organisations e.g. Citizens Advice Considering
Others- Please list in the box below.	Others- Please list in the box below. Yes	Others- Please list in the box below. No	Others- Please list in the box below. Considering

Other (please specify)

Question Title

* 8. If any, what other systems or approaches do you use to assure quality in your organisation? (Note, this refers to quality assurance rather than securing a quality kite mark). Please tick all that apply.

Own quality policy

Charity Essentials

Investing in Quality

Charity Excellence

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* 9. Who has responsibility for quality within your organisation? Please tick all that apply.

Trustees

CEO

Nominated Director

Nominated staff member

Operational staff members as part of wider responsibility

Volunteer

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* 10. Where do you go to advice for quality processes?

	Yes	Not accessed yet but likely to	No, and don't plan to
WCVA	WCVA Yes	WCVA Not accessed yet but likely to	WCVA No, and don't plan to
Local CVC	Local CVC Yes	Local CVC Not accessed yet but likely to	Local CVC No, and don't plan to
Chartered Institute of Fundraising	Chartered Institute of Fundraising Yes	Chartered Institute of Fundraising Not accessed yet but likely to	Chartered Institute of Fundraising No, and don't plan to
NCVO	NCVO Yes	NCVO Not accessed yet but likely to	NCVO No, and don't plan to
Small Charity Coalition	Small Charity Coalition Yes	Small Charity Coalition Not accessed yet but likely to	Small Charity Coalition No, and don't plan to
Sector specific membership body	Sector specific membership body Yes	Sector specific membership body Not accessed yet but likely to	Sector specific membership body No, and don't plan to
Paid professional consultancy	Paid professional consultancy Yes	Paid professional consultancy Not accessed yet but likely to	Paid professional consultancy No, and don't plan to
Charity Excellence	Charity Excellence Yes	Charity Excellence Not accessed yet but likely to	Charity Excellence No, and don't plan to
Charity Commission	Charity Commission Yes	Charity Commission Not accessed yet but likely to	Charity Commission No, and don't plan to
Volunteer mentor or similar	Volunteer mentor or similar Yes	Volunteer mentor or similar Not accessed yet but likely to	Volunteer mentor or similar No, and don't plan to
Colleague in another similar organisation	Colleague in another similar organisation Yes	Colleague in another similar organisation Not accessed yet but likely to	Colleague in another similar organisation No, and don't plan to
As	As Yes	As Not accessed yet but likely to	As No, and don't plan to
Social Media resources (e.g. fundraising chat on Facebook or articles on LinkedIn)	Social Media resources (e.g. fundraising chat on Facebook or articles on LinkedIn) Yes	Social Media resources (e.g. fundraising chat on Facebook or articles on LinkedIn) Not accessed yet but likely to	Social Media resources (e.g. fundraising chat on Facebook or articles on LinkedIn) No, and don't plan to
Sector press	Sector press Yes	Sector press Not accessed yet but likely to	Sector press No, and don't plan to

Question Title

* 11. Thinking about any new quality assurance system (as opposed to assessment or framework) that could be developed to support voluntary sector organisations in Wales, please rank the importance of the following statements, in respect of your group or organisation with 1 being very important and 5 being not very important at all.

	1	2	3	4	5
A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system	A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system 1	A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system 2	A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system 3	A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system 4	A quality assurance system needs to recognise the size of my organisation or group and capacity to implement and system 5
A quality assurance system needs to be designed so that it offers support on a day-to-day basis	A quality assurance system needs to be designed so that it offers support on a day-to-day basis 1	A quality assurance system needs to be designed so that it offers support on a day-to-day basis 2	A quality assurance system needs to be designed so that it offers support on a day-to-day basis 3	A quality assurance system needs to be designed so that it offers support on a day-to-day basis 4	A quality assurance system needs to be designed so that it offers support on a day-to-day basis 5
A quality assurance system needs to provide examples and learning to help my organisation to develop	A quality assurance system needs to provide examples and learning to help my organisation to develop 1	A quality assurance system needs to provide examples and learning to help my organisation to develop 2	A quality assurance system needs to provide examples and learning to help my organisation to develop 3	A quality assurance system needs to provide examples and learning to help my organisation to develop 4	A quality assurance system needs to provide examples and learning to help my organisation to develop 5
A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers	A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers 1	A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers 2	A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers 3	A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers 4	A quality assurance system needs to recognise wider quality and development work that we have undertaken through assessments such as Investors in Volunteers 5
A quality assurance system needs to develop commonalities across organisations in Wales	A quality assurance system needs to develop commonalities across organisations in Wales 1	A quality assurance system needs to develop commonalities across organisations in Wales 2	A quality assurance system needs to develop commonalities across organisations in Wales 3	A quality assurance system needs to develop commonalities across organisations in Wales 4	A quality assurance system needs to develop commonalities across organisations in Wales 5
A quality assurance should be free/ low cost to access	A quality assurance should be free/ low cost to access 1	A quality assurance should be free/ low cost to access 2	A quality assurance should be free/ low cost to access 3	A quality assurance should be free/ low cost to access 4	A quality assurance should be free/ low cost to access 5
A quality assurance system for Wales should recognise wider UK systems	A quality assurance system for Wales should recognise wider UK systems 1	A quality assurance system for Wales should recognise wider UK systems 2	A quality assurance system for Wales should recognise wider UK systems 3	A quality assurance system for Wales should recognise wider UK systems 4	A quality assurance system for Wales should recognise wider UK systems 5
A quality assurance system should be recognised by grant givers and commissioners	A quality assurance system should be recognised by grant givers and commissioners 1	A quality assurance system should be recognised by grant givers and commissioners 2	A quality assurance system should be recognised by grant givers and commissioners 3	A quality assurance system should be recognised by grant givers and commissioners 4	A quality assurance system should be recognised by grant givers and commissioners 5

Please add any comments in respect of your answers in this box.

Question Title

* 12. Any quality framework contains several themes or quality areas- please rank the importance of the following statements, in respect of your group or organisation, with 1 being very important and 5 being not very important at all.

	1	2	3	4	5
Governance	Governance 1	Governance 2	Governance 3	Governance 4	Governance 5
Resources	Resources 1	Resources 2	Resources 3	Resources 4	Resources 5
Equality	Equality 1	Equality 2	Equality 3	Equality 4	Equality 5
Financial Management	Financial Management 1	Financial Management 2	Financial Management 3	Financial Management 4	Financial Management 5
Use of Volunteers	Use of Volunteers 1	Use of Volunteers 2	Use of Volunteers 3	Use of Volunteers 4	Use of Volunteers 5
Support of staff	Support of staff 1	Support of staff 2	Support of staff 3	Support of staff 4	Support of staff 5
Effective use of resources	Effective use of resources 1	Effective use of resources 2	Effective use of resources 3	Effective use of resources 4	Effective use of resources 5
Use of digital technology	Use of digital technology 1	Use of digital technology 2	Use of digital technology 3	Use of digital technology 4	Use of digital technology 5
Sustainability	Sustainability 1	Sustainability 2	Sustainability 3	Sustainability 4	Sustainability 5
Measuring impact	Measuring impact 1	Measuring impact 2	Measuring impact 3	Measuring impact 4	Measuring impact 5
User voice	User voice 1	User voice 2	User voice 3	User voice 4	User voice 5
Welsh language	Welsh language 1	Welsh language 2	Welsh language 3	Welsh language 4	Welsh language 5
Safeguarding	Safeguarding 1	Safeguarding 2	Safeguarding 3	Safeguarding 4	Safeguarding 5
Addressing climate change	Addressing climate change 1	Addressing climate change 2	Addressing climate change 3	Addressing climate change 4	Addressing climate change 5
Health and Safety	Health and Safety 1	Health and Safety 2	Health and Safety 3	Health and Safety 4	Health and Safety 5
Measuring Social Output	Measuring Social Output 1	Measuring Social Output 2	Measuring Social Output 3	Measuring Social Output 4	Measuring Social Output 5
Other- Please comment in box below.	Other- Please comment in box below. 1	Other- Please comment in box below. 2	Other- Please comment in box below. 3	Other- Please comment in box below. 4	Other- Please comment in box below. 5

Other (please specify)

Question Title

* 13. What would influence your decision to engage with a quality assurance system? Please rank the following influences in order of importance to you, where 1 is most important and 5 is least important.

	1	2	3	4	5
A belief that it will improve the quality of operations of our organisation	A belief that it will improve the quality of operations of our organisation 1	A belief that it will improve the quality of operations of our organisation 2	A belief that it will improve the quality of operations of our organisation 3	A belief that it will improve the quality of operations of our organisation 4	A belief that it will improve the quality of operations of our organisation 5
A drive to improve public trust and confidence in charities	A drive to improve public trust and confidence in charities 1	A drive to improve public trust and confidence in charities 2	A drive to improve public trust and confidence in charities 3	A drive to improve public trust and confidence in charities 4	A drive to improve public trust and confidence in charities 5
A belief that it will provide opportunities to access additional funds	A belief that it will provide opportunities to access additional funds 1	A belief that it will provide opportunities to access additional funds 2	A belief that it will provide opportunities to access additional funds 3	A belief that it will provide opportunities to access additional funds 4	A belief that it will provide opportunities to access additional funds 5
A commitment to provide the highest quality services and support to our beneficiaries	A commitment to provide the highest quality services and support to our beneficiaries 1	A commitment to provide the highest quality services and support to our beneficiaries 2	A commitment to provide the highest quality services and support to our beneficiaries 3	A commitment to provide the highest quality services and support to our beneficiaries 4	A commitment to provide the highest quality services and support to our beneficiaries 5
The cost of participation	The cost of participation 1	The cost of participation 2	The cost of participation 3	The cost of participation 4	The cost of participation 5
Other- please complete box below	Other- please complete box below 1	Other- please complete box below 2	Other- please complete box below 3	Other- please complete box below 4	Other- please complete box below 5

Other (please specify)