Licensing Standards - Inspections 2017/18

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* 1. Service Delivery

	very satisfied	fairly satisfied	fairly dissatisfied	very dissatisfied	NA/dont know
Licensing Standards understand my business needs	Licensing Standards understand my business needs very satisfied	Licensing Standards understand my business needs fairly satisfied	Licensing Standards understand my business needs fairly dissatisfied	Licensing Standards understand my business needs very dissatisfied	Licensing Standards understand my business needs NA/dont know

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* 2. Did you have any problems when dealing with Licensing Standards?

Yes

No

If Yes, what was the nature of the problem?

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* 3. Service Delivery

	very satisfied	fairly satisfied	fairly dissatisfied	very dissatisfied	NA/dont know
How did you feel about the way the problem was handled	How did you feel about the way the problem was handled very satisfied	How did you feel about the way the problem was handled fairly satisfied	How did you feel about the way the problem was handled fairly dissatisfied	How did you feel about the way the problem was handled very dissatisfied	How did you feel about the way the problem was handled NA/dont know

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* 4. Information provided

	very satisfied	fairly satisfied	fairly dissatisfied	very dissatisfied	NA/don't know
The quality of the information you received	The quality of the information you received very satisfied	The quality of the information you received fairly satisfied	The quality of the information you received fairly dissatisfied	The quality of the information you received very dissatisfied	The quality of the information you received NA/don't know
Being given information that was easy to understand	Being given information that was easy to understand very satisfied	Being given information that was easy to understand fairly satisfied	Being given information that was easy to understand fairly dissatisfied	Being given information that was easy to understand very dissatisfied	Being given information that was easy to understand NA/don't know
Being given information that was relevant to your business	Being given information that was relevant to your business very satisfied	Being given information that was relevant to your business fairly satisfied	Being given information that was relevant to your business fairly dissatisfied	Being given information that was relevant to your business very dissatisfied	Being given information that was relevant to your business NA/don't know
Being given information in relation to new legislation	Being given information in relation to new legislation very satisfied	Being given information in relation to new legislation fairly satisfied	Being given information in relation to new legislation fairly dissatisfied	Being given information in relation to new legislation very dissatisfied	Being given information in relation to new legislation NA/don't know
Being given all the information you needed	Being given all the information you needed very satisfied	Being given all the information you needed fairly satisfied	Being given all the information you needed fairly dissatisfied	Being given all the information you needed very dissatisfied	Being given all the information you needed NA/don't know
Being given accurate information	Being given accurate information very satisfied	Being given accurate information fairly satisfied	Being given accurate information fairly dissatisfied	Being given accurate information very dissatisfied	Being given accurate information NA/don't know

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* 5. Professionalism & Staff Attitude

	very satisfied	fairly satisfied	fairly dissatisfied	very dissatisfied	NA/don't know
How polite staff were	How polite staff were very satisfied	How polite staff were fairly satisfied	How polite staff were fairly dissatisfied	How polite staff were very dissatisfied	How polite staff were NA/don't know
How friendly staff were	How friendly staff were very satisfied	How friendly staff were fairly satisfied	How friendly staff were fairly dissatisfied	How friendly staff were very dissatisfied	How friendly staff were NA/don't know
Having as much contact with staff as you needed	Having as much contact with staff as you needed very satisfied	Having as much contact with staff as you needed fairly satisfied	Having as much contact with staff as you needed fairly dissatisfied	Having as much contact with staff as you needed very dissatisfied	Having as much contact with staff as you needed NA/don't know
How sensitive staff were to your needs	How sensitive staff were to your needs very satisfied	How sensitive staff were to your needs fairly satisfied	How sensitive staff were to your needs fairly dissatisfied	How sensitive staff were to your needs very dissatisfied	How sensitive staff were to your needs NA/don't know
How well the staff did their job	How well the staff did their job very satisfied	How well the staff did their job fairly satisfied	How well the staff did their job fairly dissatisfied	How well the staff did their job very dissatisfied	How well the staff did their job NA/don't know
Did they treat you fairly?	Did they treat you fairly? very satisfied	Did they treat you fairly? fairly satisfied	Did they treat you fairly? fairly dissatisfied	Did they treat you fairly? very dissatisfied	Did they treat you fairly? NA/don't know

Please comment

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* 6. Satisfaction With Service

	very satisfied	fairly satisfied	fairly dissatisfied	very dissatisfied	NA/don't know
The final outcome	The final outcome very satisfied	The final outcome fairly satisfied	The final outcome fairly dissatisfied	The final outcome very dissatisfied	The final outcome NA/don't know
The overall service that you received	The overall service that you received very satisfied	The overall service that you received fairly satisfied	The overall service that you received fairly dissatisfied	The overall service that you received very dissatisfied	The overall service that you received NA/don't know

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* 7. What aspects of Licensing Standards do you find valuable?

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* 8. What aspects of Licensing Standards could be improved? What additional information would you have liked to have been provided with?

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* 9. To what extent does Licensing Standards reduce the burden of your business complying with legislation?

Considerably

Moderately

To a small extent

Not at all

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* 10. The Licensing Standards Inspection

	Yes	No
DId the officer explain to you the purpose of their visit?	DId the officer explain to you the purpose of their visit? Yes	DId the officer explain to you the purpose of their visit? No
Did the officer help you understand how to meet the relevant legal requirements?	Did the officer help you understand how to meet the relevant legal requirements? Yes	Did the officer help you understand how to meet the relevant legal requirements? No
Did you receive written confirmation of the outcome of the visit(s) and any required action(s)?	Did you receive written confirmation of the outcome of the visit(s) and any required action(s)? Yes	Did you receive written confirmation of the outcome of the visit(s) and any required action(s)? No

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* 11. If yes, how long did it take for you to receive the written notification?

Same Day

1-5 days

5-10 days

More than 10 days

Same Day

1-5 days

5-10 days

More than 10 days

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* 12. If you received written correspondence please rate in terms of (1=poor, 5=excellent)

	Excellent	Very Good	Good	Fair	Poor
confirming the outcome of inspection?	confirming the outcome of inspection? Excellent	confirming the outcome of inspection? Very Good	confirming the outcome of inspection? Good	confirming the outcome of inspection? Fair	confirming the outcome of inspection? Poor
advice on works required?	advice on works required? Excellent	advice on works required? Very Good	advice on works required? Good	advice on works required? Fair	advice on works required? Poor
its helpfulness to differentiate between statutory requirements and recommendations?	its helpfulness to differentiate between statutory requirements and recommendations? Excellent	its helpfulness to differentiate between statutory requirements and recommendations? Very Good	its helpfulness to differentiate between statutory requirements and recommendations? Good	its helpfulness to differentiate between statutory requirements and recommendations? Fair	its helpfulness to differentiate between statutory requirements and recommendations? Poor

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* 13. If you have used the service before, do you consider the service was..

Better

The same

Worse

NA

Better

The same

Worse

NA

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* 14. Information on Licensing Standards is available on www.argyll-bute.gov.uk, what other information should be provided?

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* 15. In which area do you operate?

MAKI

O,LI

B&C

H&L

MAKI

O,LI

B&C

H&L

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* 16. Name (optional)