Pendle Public Attitude Questionnaire Question Title * 1. In the last 3 months have you made one or more trips by a licensed vehicle in the Pendle council area? Yes - Hackney carriage only Yes - Private hire only Yes - By both hackney carriage and private hire No - By neither type Question Title * 2. How often do you use a licensed Vehicle – both private hire and hackney Carriage - within the Pendle Council area? Three or more times a week Once or twice a week Less than one a week but more than two a month Once or twice a month Less than one a month but more than two a year Once or twice a year Never Question Title * 3. How do you normally get a licensed vehicle within the Pendle council area? At a taxi rank Hailing in the street By telephoning a company By using a freephone Using an app Other (please specify) Question Title * 4. If you get a licensed vehicle by phone, please tell us the three companies you phone most? Question Title * 5. How often do you use a hackney carriage vehicle within Pendle council area? Three or more times a week Once or twice a week Less than one a week but more than two a month Once or twice a month Less than one a month but more than two a year Once or twice a year I can't remember when I last used a hcv Can't remember seeing a HCV in Pendle Question Title * 6. Please tell me the ranks you are aware of in the Pendle council area and if you use them. (RANK NAME - USE/DON'T USE) Question Title * 7. For your most recent trip in a licensed vehicle, how would you rate the following aspects, with 1 very poor and 5 very good? 1 2 3 4 5 Vehicle cleanliness Vehicle cleanliness 1 Vehicle cleanliness 2 Vehicle cleanliness 3 Vehicle cleanliness 4 Vehicle cleanliness 5 State of vehicle repair State of vehicle repair 1 State of vehicle repair 2 State of vehicle repair 3 State of vehicle repair 4 State of vehicle repair 5 Driver behaviour Driver behaviour 1 Driver behaviour 2 Driver behaviour 3 Driver behaviour 4 Driver behaviour 5 Driver appearance Driver appearance 1 Driver appearance 2 Driver appearance 3 Driver appearance 4 Driver appearance 5 Driver standard of hygiene Driver standard of hygiene 1 Driver standard of hygiene 2 Driver standard of hygiene 3 Driver standard of hygiene 4 Driver standard of hygiene 5 Driver professionalism Driver professionalism 1 Driver professionalism 2 Driver professionalism 3 Driver professionalism 4 Driver professionalism 5 Driver knowledge of area Driver knowledge of area 1 Driver knowledge of area 2 Driver knowledge of area 3 Driver knowledge of area 4 Driver knowledge of area 5 Price Price 1 Price 2 Price 3 Price 4 Price 5 Other Other 1 Other 2 Other 3 Other 4 Other 5 Other (please specify) Question Title * 8. For any aspects that you rated poor (2) or very poor (1), could you provide further details? Question Title * 9. What would encourage you to use hackney carriages or use them more often? (Indicate top two reasons) Vehicle quality More hackney carriages I could phone for Driver quality More hackney carraiges I could hail or get at a rank A screen between passenger and driver If they were more affordable Other (please specify) Question Title * 10. Do you, or anyone you know, need an adpated vehicle (wheelchair accessible vehicle or other style?) No Yes, I need a wheelchair accessible vehicle Yes, someone I know needs a wheelchair accessible vehicle Yes, I need an adapted vehicle not wheelchair accessible vehicle Yes, someone I know needs an adapted vehicle not wheelchair accessible vehicle Other (please specify) Question Title * 11. Have you ever given up waiting or made alternative arrangements when trying to get a hackney carriage at a rank anywhere in the Pendle council area? Yes, Please tell us where and when No When and where (please specify) Question Title * 12. If you gave up or made other arrangements, how did you get where you wanted to go? I made a booking I walked away and hailed Other (please specify) Question Title * 13. Do you think there are enough Hackney carriage vehciles in the Pendle council area? Yes No Don't Know Question Title * 14. Comparing your current use of licensed vehicles to that pre COVID-19, how would you say your usage has changed? (tick all that apply) I use hackney carriages more I use private hire vehicles more I use both about the same I use private hire vehicles less I use hackney carriage vehicles less Other (please specify) Question Title * 15. Thinking ahead to this time next year, how would you expect your usage of licensed vehicles to be different to now? I expect to use hackney carriages more I expect to use private hire vehicles more I expect to use both about the same I expect to use private hire vehicles less I expect to use hackney carriage vehicles less Other (please specify) Question Title * 16. What COVID-19 measures for licensed vehicles do you consider important? Essential Important Useful Not important A screen between the driver and passengers A screen between the driver and passengers Essential A screen between the driver and passengers Important A screen between the driver and passengers Useful A screen between the driver and passengers Not important Driver opening and closing doors Driver opening and closing doors Essential Driver opening and closing doors Important Driver opening and closing doors Useful Driver opening and closing doors Not important Driver wearing mask Driver wearing mask Essential Driver wearing mask Important Driver wearing mask Useful Driver wearing mask Not important Passengers required to wear mask Passengers required to wear mask Essential Passengers required to wear mask Important Passengers required to wear mask Useful Passengers required to wear mask Not important Clear the driver has cleaned vehicle before I use it Clear the driver has cleaned vehicle before I use it Essential Clear the driver has cleaned vehicle before I use it Important Clear the driver has cleaned vehicle before I use it Useful Clear the driver has cleaned vehicle before I use it Not important Question Title * 17. Do you live in the Pendle council area? Yes No, please provide the first part of your postcode e.g. PR1 Question Title * 18. What is your gender? Male Female Prefer not to answer Self describe (please specify) Question Title * 19. Which age group best describes you? 30 and under 31-55 56+ Done