Tenant Participation

Introduction

We aim to offer the highest standard of service at all times. We also want to ensure tenants and other customers find it easy to participate in and influence our decisions. We would like to know about your experience as a tenant, resident or other customer of Bellsmyre. Please take a few minutes to complete this survey and share your views with us.

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 01738 441088 or email enquiries@bellsmyre-ha.org

Question Title

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Bellsmyre?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Question Title

* 2. How satisfied or dissatisfied are you with the opportunities given to participate in Bellsmyre's decision making processes?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatsified

Very dissatisfied

Question Title

* 3. How could we improve our participation arrangements? Please use this space to tell us:

Question Title

* 4. How could we improve our arrangements for keeping you informed? Please use this space to tell us:

Question Title

* 5. How good or poor do you feel Bellsmyre is at keeping you informed about its services and decisions?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Question Title

* 6. It's easy to 'Take Part' - just let us know what you would feel comfortable with. Would you like to:

	Yes	No	Not sure - need more information about this
Complete an occasional survey	Complete an occasional survey Yes	Complete an occasional survey No	Complete an occasional survey Not sure - need more information about this
Attend an occasional focus group	Attend an occasional focus group Yes	Attend an occasional focus group No	Attend an occasional focus group Not sure - need more information about this
Meet regularly with other tenants and staff to discuss local issues/services	Meet regularly with other tenants and staff to discuss local issues/services Yes	Meet regularly with other tenants and staff to discuss local issues/services No	Meet regularly with other tenants and staff to discuss local issues/services Not sure - need more information about this
Meet regularly with other tenants and staff to discuss policy issues	Meet regularly with other tenants and staff to discuss policy issues Yes	Meet regularly with other tenants and staff to discuss policy issues No	Meet regularly with other tenants and staff to discuss policy issues Not sure - need more information about this

Question Title

* 7. How would you prefer to be contacted?

Social Network (e.g. Twitter, Facebook)

Telephone

Text message

Mail

Other (please specify)

Question Title

* 8. Please use this space to provide any other comments:

Question Title

* 9. Further contact

Please tick this box if you would like us to contact you

Question Title

* 10. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Name

Address

Address 2

City/Town

Postcode

Email Address

Telephone number

Thank you for taking part in our survey!