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* 1. Based on your experience with Smart Communications, how likely are you to recommend the solution to your colleagues or industry peers for Customer Communications initiatives?

Highly unlikely Neutral Extremely likely
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* 2. Your recommendation is important to us and we would love to know your reasons.

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* 3. Based on your experience with Smart Communications, do you feel sufficiently informed of upcoming events, webinars and new release information?

No, not at all Neutral Very well informed
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* 4. When dealing with Smart Communications Support are you satisfied with the level of service provided?

Not satisfied Neutral Extremely satisfied
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* 5. Based on your interactions with the products, how would you rate the current Smart Communications User experience?

Poor Neutral Extremely good
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* 6. In your opinion, how would you rate the quality of the online product documentation for Smart Communications?

Not helpful at all Neutral Extremely helpful
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* 7. How important is it to you to partner with a solution that’s focused not only on print and documents, but also on the other digital channels your customers expect to be communicated through?

Not important Neutral Critical
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* 8. Since the change of our brand and name from Thunderhead to Smart Communications, what’s your perspective on our new look and message?

I do not like or understand the direction of the new brand and message Neutral I am intrigued and excited about the new brand and the direction of messaging
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* 9. Overall, how satisfied or dissatisfied are you with Smart Communications (formerly Thunderhead)?

Very dissatisfied Neutral Extremely satisfied
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* 10. We would love to hear any other comments, ideas, questions, or views regarding Smart Communications? If you would be open to a direct follow-up, please leave your name and organisation in the comments. 

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