£50 Prize Survey

We welcome all feedback and use your comments to improve what we do. To help us do this we would be extremely grateful if you could take a few minutes to complete this survey. All completed forms will be entered into a prize draw for the chance to win a £50 shopping voucher.

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* 1. How satisfied or dissatisfied are you with the overall service provided by Melville Housing Association?

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* 2. We use different methods to keep you informed about general issues such as services, decisions or events. How would you prefer Melville to keep you informed?

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* 3. How important do you think it is that Melville continues to produce a tenant newsletter, particularly for older tenants who might not have access to digital news?

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* 4. Would you like us to stop sending you a paper copy of Voice, instead emailing you a link to the digital version on our website? (please make sure you include your name and email address at the end of the survey)

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* 5. Which of these social media platforms do you use?

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* 6. Have you visited Melville’s website in the last 12 months?

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* 7. Are you aware that through Melville’s website you can….?

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Check your rent balance and recent payments
Report a repair
Check the planned maintenance schedule for your home
Find out who your housing officer is
Advertise your home for a swap with another social housing tenant
Make a comment or complaint

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* 8. Is there anything else you would you like to be able to do through the Melville website?

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* 9. If Melville develops a mobile App, how likely are you to download and use it?

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* 10. Please rank in importance (1 being most important) the functions you would like to see from an APP

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* 11. Is there anything else you would you like to be able to do through a Melville App?

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* 12. How good or poor do you feel Melville is at keeping you informed about their services and decisions?

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* 13. How would you prefer to get involved in Melville’s decision-making processes?

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* 14. Would you, or anyone in your household, be interested in becoming more involved either as a Board member (an elected individual who helps manage the way Melville is run) or as a tenant representative?

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* 15. How satisfied or dissatisfied are you with the opportunities given to you to participate in Melville’s decision making processes?

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* 16. Taking account of your home and the service you receive, do you think your rent represents good value for money?

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* 17. Overall, how satisfied or dissatisfied are you with the quality of your home?

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* 18. Overall, how satisfied or dissatisfied are you with Melville’s management of the neighbourhood you live in?

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* 19. Do you have any other comments about Melville in general? This might include how we could improve our services or the personal service given by staff.

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* 20. Please provide your contact details if you would like to be entered into the £50 prize draw or if you would like a reply to any of your feedback. For details of how we use your data please visit www.melville.org.uk

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