As we adapt our services to follow the latest government advice and ensure the safety of our customers and staff, it’s important to us that our customers work with us to share their views and shape our approach. 

We want to continue to do all we can to support you through these challenging times. To help with this we are keen to get your views and would be really grateful if you could spare a few minutes of your time to help us with this by completing our survey.

The survey questions are designed to help us understand the situation and decide “together” the best way to communicate and deliver our services. 

It is going to take some time as we adapt to the new normal and would like to thank you for your patience and understanding.

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* 1. What are you most concerned about as a result of Covid-19?

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* 2. How concerned are you about the impact Covid-19  is having on the services we provide?

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* 3. Have you needed to access our services or request support since the beginning of the outbreak?

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* 4. How did you contact us?

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* 5. As we try to resume a more normal service, how would you prefer to contact us in future? (please rank in order of preference)

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* 6. When it’s safe to do so, how important do you feel it is that we reopen our offices to customers?

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* 7. Have you visited our websites to find support and information about Covid-19 and our services since the beginning of the outbreak?

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* 8. Have you visited our social media platforms to find support and information about Covid-19 and our services since the beginning of the outbreak?

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* 9. How useful did you find the information or what could we do to improve communication?

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* 10. What’s the best way for us to inform you about the impact Covid-19 is having on services?

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* 11. We are planning a phased approach to reintroduce routine repairs and maintenance again. Are you comfortable that our contractors can attend your property providing we are following strict government guidelines?

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* 12. Whilst services to protect our most vulnerable customers remain our priority, we would like to know which other services you think we should be prioritising at this time?

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* 13. On a scale of 1-5 (1: strongly disagree 5: strongly agree ) to  what extent do you agree with the following statement:

• I am satisfied with how Flagship Group is responding to the Covid-19 pandemic

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* 14. On a scale of 1-5 (1: strongly disagree 5: strongly agree ) to  what extent do you agree with the following statement:

• I trust Flagship to make the right decisions at the right times.

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* 15. How might we provide you with better information and support?

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* 16. Are there any other comments you feel you wish to leave us?

Thank you for taking the time to complete this survey and for your understanding and co-operation in these difficult times.
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