Introduction

Northern, Eastern and Western Devon and South Devon and Torbay Clinical Commissioning Groups want to know how easy it is to get the right help if you, or someone you look after, has an injury or illness that is not an emergency. This could include things like:
 
Sprains and strains
Sore throats
Cuts and wounds
Urinary Tract Infection (UTI)
Healthcare advice
Changing dressings
Sickness and or diarrhoea
Minor burns and scalds
Insect and animal bites
Minor eye injuries
Injuries to the back, shoulder and chest
Coughs and colds
Ear infection
 
Please help us to provide the right services for you by answering the questions below. The survey should take less than  5 minutes to complete.
 
The first part of the survey asks about finding help for an injury or illness like those described above. The second section asks some questions about you. You don't have to answer them but if you do,  it will help us to make sure we hear from a wide range of people. 

Are you responsible for someone else's care as well as your own (e.g. are you a parent, carer, teacher, youth worker) ?

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* 1. Are you responsible for someone else's care as well as your own (e.g. are you a parent, carer, teacher, youth worker) ?

Have you or someone you care for ever had a non-emergency injury or illness that needed treatment?

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* 2. Have you or someone you care for ever had a non-emergency injury or illness that needed treatment?

Have you used NHS 111 to get advice on the best place to get treatment for a non-emergency injury or illness?

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* 3. Have you used NHS 111 to get advice on the best place to get treatment for a non-emergency injury or illness?

If you used NHS 111, do you feel they sent you to the right service for treatment?

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* 4. If you used NHS 111, do you feel they sent you to the right service for treatment?

Last time you or someone you cared for had an injury or illness that needed treatment what service did you use?

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* 5. Last time you or someone you cared for had an injury or illness that needed treatment what service did you use?

Why did you choose  this service over another? (Tick all that apply).

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* 6. Why did you choose  this service over another? (Tick all that apply).

Did you feel that you got the right treatment for the non-emergency injury or illness?

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* 7. Did you feel that you got the right treatment for the non-emergency injury or illness?

If no, why was this?

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* 8. If no, why was this?

Last time you or someone you cared for needed non-emergency treatment that needed a diagnostic test (e.g. X-Ray, Ultrasound) how long did you spend travelling ?

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* 9. Last time you or someone you cared for needed non-emergency treatment that needed a diagnostic test (e.g. X-Ray, Ultrasound) how long did you spend travelling ?

Did you feel that the travel time was reasonable?

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* 10. Did you feel that the travel time was reasonable?

If your chosen service was closed the last time you needed non-urgent treatment how long did you spend travelling  to somewhere else to get care?

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* 11. If your chosen service was closed the last time you needed non-urgent treatment how long did you spend travelling  to somewhere else to get care?

Did you feel that the travel time was reasonable?

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* 12. Did you feel that the travel time was reasonable?

The last time you or someone you care for needed non-urgent treatment without making an appointment how long did you spend travelling to get it?

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* 13. The last time you or someone you care for needed non-urgent treatment without making an appointment how long did you spend travelling to get it?

Did you feel that the travel time was reasonable?

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* 14. Did you feel that the travel time was reasonable?

How would you normally get somewhere if you or someone you care for needed treatment?

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* 15. How would you normally get somewhere if you or someone you care for needed treatment?

Please tell us about your experience getting treatment for non-emergency injury or illness; particularly what was good and what could have been better?

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* 16. Please tell us about your experience getting treatment for non-emergency injury or illness; particularly what was good and what could have been better?

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